Description
Position Purpose:
Responsible for the establishment of new accounts and maintaining existing relationships with corporate and social accounts while consistently striving to maximize revenue and promote relationships through effective negotiation of services. Assist Director in maintaining the daily operation of the Catering Department.
EXAMPLE OF DUTIES:
ESSENTIAL FUNCTIONS
- Represents the resort and conducts conferences with individual corporate/social guests by telephone or in-person to solicit catering business. Meets with and entertains guests, conducts property tours, and promotes facilities and services. Responds to guest inquiries and negotiates contracts with guests and vendors.
- Responsible to solicit and book non-convention connected Food & Beverage business through solicitation, newspaper leads, knowing the competition & handling assigned inquiry calls & walk ins.
- Assumes responsibility for the successful set-up and execution of social and corporate meetings, meals and special events. Provides direction and supervision of meeting and/or catering logistics to affected departments and associates.
- Develops guest menus, drafts contracts and letters, as well as organizes all other arrangements as they relate to social and corporate events.
- Handle all meetings and supervision and direction of the staff.
- Prepares and presents Catering forecasts and reports as required.
OTHER:
Due to the industry that we are in a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operations will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.
- Audits guest checks and department charges and files to ensure accuracy.
- Supervises staff in creation and distribution of accurate written materials.
- Ensures that contracts, menus, letters and reports are completed according to Trump National Doral - Miami standards and policies.
- Re-book functions and follow-up with guests by sending a thank you.
- Compiles Food and Beverage report on conventions.
- Performs other duties and responsibilities as assigned or required.
PHYSICAL REQUIREMENTS:
Frequency Key:
Never - 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 Hours; Constant - 6-8 hours
Physical Activity Frequency
Sitting Frequent
Walking Frequent
Climbing stairs Occasional
Standing Frequent
Crouching/Bending/Stooping Frequent
Reaching Constant
Grasping Constant
Pushing/Pulling Frequent
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Constant
Smell Never
Lifting/Carrying – up to 25 lbs. Rare
Travel Occasional
Taste Never
OTHER DUTIES:
Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.
SAFETY REQUIREMENTS:
OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:
- Back safety belt, protective gloves and eye protection may be required on rare occasions.
Associates will be trained in the proper use and care of assigned PPE. The resort provides the required PPE. It is your responsibility to report defective damaged or lost PPE, or equipment that does not fit properly, to your Leader.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
• Must have extensive knowledge of Food and Beverage etiquette, guest relations and
service standards.
- Must always be ready or anticipate client and guest needs well in advance.
- Ability to read, listen and communicate effectively in English both verbally and in writing in order to prepare official memorandum and correspondence as well as provide clear and meaningful instructions, guidance and counseling to all associates.
- Ability to analyze guest needs and negotiate pricing.
- Provide a problem free experience for our clients while providing the highest standards of service without sacrificing quality.
- Return all phone calls on the same day and demonstrate timeliness in getting proposals to client.
- Oversee assigned group functions when they are in house.
- Always maintain a professional image in appearance/attire and conduct when dealing with meeting planner and resort associates.
- Basic mathematical skills to complete reports and working knowledge of financial statements and forecasting techniques.
- Strong computer skills including Excel and Word.
- Ability to work under pressure and deal with stressful situations during busy periods
- Interpersonal skills to provide overall guest satisfaction.
QUALIFICATION STANDARDS
EDUCATION
High School graduate or equivalent required.
College degree preferred.
EXPERIENCE
Two years combined prior catering and supervisory experience preferred.
LICENSES OR CERTIFICATES
No special licenses required. CPR certification and/or first aid training preferred.
GROOMING
All associates must maintain a neat, clean and well-groomed appearance (specific standards available).
OTHER
Applicants with additional language skills preferred.
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