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TOC CUSTOMER SERVICE REPRESENTATIVE
Dollar General - San Antonio, TX
The TOC Customer Service Representative (CSR) provides essential support to the 24/7 Transportation Operations Center (TOC). This role requires effective communication and problem-solving skills to assist drivers, stores, and field teams with delivery assistance, travel guidance, on-the-road support, and store operations support through phone, SMS, email, and chat. CSRs play a crucial part in e...
TOC CUSTOMER SERVICE LEAD
Dollar General - San Antonio, TX
The TOC Customer Service Lead plays a critical role in the 24/7 Transportation Operations Center (TOC), serving as the subject matter expert on all TOC processes and best practices. This role requires a high level of critical thinking to handle escalated, complex cases, analyze trends, and make informed decisions in support of drivers, store teams, and field operations. The Lead provides operat...
