Jobs at HEI Hotels & Resorts

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Director of Revenue Management

The Marquette Hotel - Minneapolis, MN

Optimize the hotel's Room and Catering revenue by working closely with the General Manager, Director of Sales and Front Office Manager to implement strategies. Monitor all distribution channels to ensure effective selling through inventory management, market mix and pricing. Communicates demand patterns to revenue team and assists with forecasting. Helps set strategies leading to increased m...

PBX Operator

Hawks Cay Resort - Duck Key, FL

Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner. *Promptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension. Reading and using a moderately complex computer con...

Room Attendant

Hilton Garden Inn Chelsea - New York, NY

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. Job Description * Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping. * Adhere to cleaning procedures and instructions for use of...

Night Audit Supervisor

Renaissance San Diego - San Diego, CA

Supervise the night audit operations to ensure the maintenance of financial controls and compliance with hotel standards. Coordinate with other departments (i.e. security, housekeeping) to ensure quality service is provided to all guests. Job Description * Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/o...

Maintenance Supervisor

Sheraton Houston North at GBI - Houston, TX

Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency ...

Maintenance Engineer

Hyatt Santa Barbara - Santa Barbara, CA

"Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency...

Director of Front Office

Westin Washington DC City Cent - Washington, DC

Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. * Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all b...

Cocktail Server

CURRENT Restaurant - Chicago, IL

Serve guests in a hospitable manner to ensure positive guest experience. Job Description * Hospitably greet, prepare and serve drinks to guests according to HEI Hotels and Resorts beverage service standards. * Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. * Prepare station for readiness prior to opening and closing of each shift...

Bartender

Hollywood Vine & Restaurant Op - Los Angeles, CA

Serve guests in hospitable manner to ensure positive guest experience. Job Description * Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet * Responsible for maintaining stock, cutting, and ...

Banquet Server (on-call)

Hyatt Santa Barbara - Santa Barbara, CA

Assist Banquet Manager in the serving of guests during banquet functions to ensure positive guest experience. Job Description * Set up banquet room as instructed by Supervisor to include linen, serviceware and glassware. * Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. * Greet guests and respond to requests in a frien...

Room Attendant

The Marquette Hotel - Minneapolis, MN

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. Job Description * Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping. * Adhere to cleaning procedures and instructions for use of...

Night Auditor

The Westin St. Louis - St. Louis, MO

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests. Job Description The following are specific contributions that must be developed during the training program in order to successful complete the program a...

Guest Service Manager

Crescent Court Dallas - TX

*Take ownership of guest service for property as a whole in accordance with brand standards. *Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied to elevate the guest service experience. *Track guest satisfaction surveys and maximize usage of the guest response tracking system to effectively motivate, co...

Front Desk Agent

The Westin St. Louis - St. Louis, MO

Assist guests with arrival and departure from hotel, while providing positive guests experiences. *Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. *Complete the registration process...

Front Desk Agent

The Westin St. Louis - St. Louis, MO

Assist guests with arrival and departure from hotel, while providing positive guests experiences. *Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. *Complete the registration process...