We are very proud to announce that TweetMyJobs has been named a finalist in the ninth annual Stevie® Awards for Sales & Customer Service in two categories:
- Customer Service Department of the Year – Computer Software
- Front-Line Customer Service Team of the Year – Technology Industry
Customer service is the cornerstone of CareerArc’s culture. TweetMyJobs Client Success Managers (CSMs) participate in the organization’s technology product design process to provide feedback and help create the tools that their customers need and want.
“Recognition from the Stevie Awards is a great validation of our customer-first philosophy,” said CareerArc CEO Robin D. Richards.
A recent customer satisfaction survey conducted in October 2014 revealed that TweetMyJobs CSMs scored an overall 90% satisfaction rating. 95% of respondents rated their CSM as either Very Professional or Extremely Professional. 98.4% of respondents said their CSMs were effective in addressing their questions and concerns.
Winners for both the two categories will be announced Feb 27, 2015 at the Stevie Awards gala banquet.