Accor Job - 30731638 | CareerArc
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Company: Accor
Location: Vancouver, BC, Canada
Career Level: Entry Level
Industries: Hospitality, Travel, Leisure

Description

Guest Agent
First impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Fairmont Hotels & Resorts. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories for our guests."

Hotel Overview:

Fairmont Hotel Vancouver, known as the ‘Castle in the City', with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Promote LeClub AccorHotels loyalty program and drive incremental revenue through upsells
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Ability to work flexible schedules (including evenings, weekends and overnights)
  • Other duties as assigned

Please note actual hours worked will fluctuate based on business needs.



Qualifications

Qualifications:

  • Minimum 1 year Front of House experience working in a luxury brand hotel, or equivalent, is required

  • Must be able to handle a multitude of tasks in an intense, ever-changing environment

  • Ability to focus attention on guest needs, remaining calm and courteous at all times

  • Proactive and takes initiative

  • Exceptional attention to detail

  • Excellent written and verbal communication skills in the English language is required; a second language is considered a strong asset

  • Previous PMS knowledge and experience is required

  • Computer literate in Microsoft Window applications an asset

  • Must be able to type 45 words per minute

  • Must possess a professional presentation

  • Strong interpersonal and problem solving abilities

  • Highly responsible & reliable

  • Ability to work well under pressure in a fast paced environment

  • Ability to work cohesively with fellow colleagues as part of a team

  • Hospitality education is an asset

  • Must be flexible in terms of working hours

  • Must have the ability to handle cash effectively and accurately

  • Ability to work flexible schedules (including evenings, weekends and overnights)

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!







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