Accor Job - 30447927 | CareerArc
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Company: Accor
Location: Los Angeles, CA
Career Level: Director
Industries: Hospitality, Travel, Leisure


Residence Director

Experience warm and engaging servicein luxurious Residential surroundings at Fairmont Hotels & Resorts. As Residence Director, the strategic supportand leadership for the 64 residential units within the hotel will ensureexceptional service standards, maximized operating results and memorable Ownerexperiences.

Hotel Overview: Atthe core of Century Plaza's collection of world-class culinary, entertainment,and leisure opportunities stands the Fairmont Century Plaza Hotel, which since1966 has been hailed for visionaries design and service. Century Plaza'sunparalleled team of designers have transformed this modern Los Angeleslandmark into the heartbeat of 21st-century city living. Shopping andentertainment at Century Plaza surpass the expectations of the most discerningindividual, complementing 1.2 million square feet of elite retail at the newlycompleted Westfield Century City just next door. Verdant landscapes and acommissioned sculpture by Jaume Plensa add vitality and spirit to CenturyPlaza's 24/7 urban energy.

Summary of Responsibilities:

Reporting to the Hotel Manager,essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service to Owners and Guests
  • Responsible for the execution of the overall Residence Property Management as set forth in governing Residential Documents
  • Responsible for positive Board relations, communications, and Home Owners' Association governance
  • Lead and manage the day to day operations ensuring all luxury service standards are followed
  • Achieve financial and operational targets through the establishment of positive culture, clear expectations, and policy and procedure implementation
  • Manage the residence property in a financially responsible manner
  • Prepare annual operating budget and capital plan; administer financial functions in accordance with brand standards
  • Control all purchases for the Residences in line with luxury brand standards and budget, maintaining proper inventory levels of Residence supplies
  • Assist in the preparation of the annual strategic plan and achieve the goals and targets therein
  • Collaborate with the real estate community to maximize sales and owners values
  • Act as a spokesperson for the Residences and an ambassador for the Fairmont Brand
  • Ensure that monthly financials reports are on time, on target and accurate
  • Ensure full compliance to operating controls
  • Provide luxury level service to all Owners both while in residence or as needed regarding their ownership and owner benefits, coordinating the fulfillment of service through the Hotel team
  • Manage the Residences to meet luxury brand standards; inclusive of managing quality of housekeeping and general Residence maintenance and Residential Grounds maintenance
  • Build positive relationships with Hotel teams to support the delivery of Residential Services
  • Manage the arrival / departure experience for Owners and Guests, coordinating service through appropriate teams, and ensuring that Residence Quality / service meets luxury brand standards
  • Execute the vacation planning process for owners aligned with property governing documents
  • Participate in required hotel, Residential and Brand Meetings
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned



  • Previous Community Association Management is preferred
  • Previous Hospitality Management experience is preferred
  • CMCA (Certified Manager of Community Associations) certification is an asset
  • Must possess a professional presentation
  • Must possess outstanding guest services skills and sophisticated verbal & written communication skills
  • Computer literate in Microsoft Window applications is required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position(include but are not limited to):

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Frequent standing and walking throughout shift

Visa Requirements: Must provide proof of eligibility to be employed in theUnited States of America.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!


At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Fairmont Century Plaza is an EqualOpportunity Employer EOE/M/F/V/D

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