Accor Job - 30447895 | CareerArc
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Company: Accor
Location: Vancouver, BC, Canada
Career Level: Entry Level
Industries: Hospitality, Travel, Leisure


Server Assistant (0-24 hrs)

As a Server Assistant with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention and knowledge of our outstanding Food & Beverage offerings makes guests of our restaurants and lounges feel unique and valued.

Hotel Overview

FairmontHotel Vancouver, known as the ‘Castle in the City', with its chateau-stylegreen-clad copper roof and gargoyles is an architectural landmark in the heartof Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizesgrandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouvercompleted a $75M, five-year multiphase revitalization project. With itsprestigious address on Georgia Street, this castle is surrounded by a diversearts community of galleries and theatres, a thriving shopping district,exhilarating nightlife and world class cuisine. Join our team and welcomeour guests to extraordinary experiences at their home away from home!

Summary of Responsibilities:
Reporting to the Notch8 leadership team, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer a professional, thoughtful, caring and sincere service to each guest
  • Assist guests regarding food and beverage menu items in an informative and helpful way
  • Be aware of dietary and allergy concerns and communicate accordingly
  • Be knowledgeable about all menu offerings, garnishes, contents and preparation methods, including house wine list and promotions
  • Ensure prompt delivery and quality of the product
  • Ensure the proper set up of all mis en place and side stations in the outlet
  • Be able to perform function room set up's/ tear down's – moving and setting tables, chairs, cutlery & linen
  • Must be able to serve in a private dining room setting, including day and night functions
  • Work well as a team player and representative of the Food and Beverage Department
  • Excellent communication with Kitchen and Serving staff to ensure timeliness of service
  • Assist with running food from the kitchen to the tables, assist with bussing and resetting tables in a fast paced environment
  • Monitor the kitchen pass and bill times
  • Have ability to make specialty coffees and utilize an espresso/specialty coffee machine
  • Have working knowledge of the CRMR wine program – including description of all white and red wine by the glass
  • Have working knowledge of our beverage program including house made cocktails
  • Follow outlet policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Must be able to work a flexible schedule, including days, evenings and weekends
  • Assist servers clear and reset tables
  • Any other duties as assigned

Please note actual hours worked will fluctuate based on business needs.



  • 1 year recent experience in a Front of House role in an upscale, high volume restaurant
  • Serving it Right and Food Safe certification required
  • Previous point of sale system experience an asset
  • Proven organizational and multitasking skills in a fast-pace environment
  • Demonstrated ability to be warm & sincere
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Impeccable grooming
  • Fluent in both written and spoken English
  • Proven ability to problem solve
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to resolve guest inquiries and concerns in a timely manner
  • Ability to focus attention on guest needs, remaining calm and courteous at alltimes

Physical Aspects of Position (include but are not limited to):

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 20 lbs
  • Frequent kneeling, pushing and pulling
  • Frequent ascending or descending ladders, stairs and ramps
  • Proven ability to carry three entrée plates or more at one time

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

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