Accor Job - 29828390 | CareerArc
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Company: Accor
Location: Telluride, CO
Career Level: Mid-Senior Level
Industries: Hospitality, Travel, Leisure


Assistant Front Office Manager

Summary of Responsibilities:
Reporting to Residence Manager, responsibilities and essential job functions include but are not limited to the following:
  • Support the Reservations and Marketing team through detailed reporting and analytics
  • Monitor competitors and ensure 3rd party sites are accurate and up to date
  • Maintain accurate and up to date information of the Lodge rates and packages, facilities, history and future, as well as the surrounding area and local activities
  • Work with local organizations for sponsorship opportunities
  • Organize in-house events
  • Supervise the Concierge team through scheduling, regular training, coaching and counseling to ensure consistency of service standards and service essentials
  • Provides feedback and assists in documentation for 90 day and annual reviews process
  • Ensures key inventory control and purchasing is within budgeting guidelines
  • Assists in the payroll process by entering time edit forms
  • Handle owner and resident concerns with empathy, reacting quickly, logging and notifying proper areas
  • Analyze owner and resident feedback results and take appropriate action to consistently improve satisfaction
  • Supports the Owner Services team with itinerary planning and maximizing ownership
  • Adheres to and promotes the Company's Health & safety policies to ensure a safe work environment, will be knowledgeable about all safety & emergency procedures and emergency action plan
  • Participates in all leadership meetings and trainings
  • Assists in managing the hotel's budget and ensuring that expenses incurred are within budget and in line with the FRHI established guidelines
  • Performs all invoicing and related reporting in a timely manner
  • Assists in creating and maintaining manuals which make available updated material relevant to safety procedures, hours of operation, promotions, guest service requirements, and facilitates on-going communications and trainings related to this information
  • Assists in the payroll process by entering time edit forms
  • Participates in leadership meetings and training
  • Adheres to all policies as outlined in the Employee Handbook
  • Performs line duties as required and other duties as assigned

Task may include but are not limited to:
  • Look for all opportunities to act on passions and customizing our owners and guests stay
  • Reviews VIP reports at least 7 days in advance and coordinates necessary arrangements with relevant departments
  • Move around the hotel to interact with as many guests and staff as possible
  • Harvests a cooperative team spirit amongst staff by listening, giving positive feedback, monitoring and following up. Reward performance!
  • Keeps accurate records of daily events in the designated log books
  • Supports Marketing and Revenue department with deposit agreements and other duties as assigned
  • Supports Owner Services with reservations and itinerary process as assigned



  • Passion for guest service is required

  • Excellent written and verbal communication, interpersonal and leadership skills

  • Highly organized, results-oriented with the ability to be flexible and work well under pressure

  • Degree or Diploma in Hospitality Management is an asset

  • Fluency in English

  • Minimum of 1 year previous proven supervisory experience

  • Must have the ability to handle a variety of tasks and Guest requests

  • Knowledge of a Property Management System an asset

  • Strong guest service orientation and training skills background required

  • Ability to work independently and prioritize responsibilities

  • Experience with a Hotel loyalty program an asset

  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Visa Requirements: Must be legally eligible to work in the US

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over. An exciting future awaits!

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