AccorHotels Job - 28163205 | CareerArc
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Company: AccorHotels
Location: Austin, TX
Career Level: Entry Level
Industries: Hospitality, Travel, Leisure


Garrison Full Time Host / Hostess

Garrison seeks a full time host/ hostess professional to join our team! The ideal candidate must be able to effortlessly multi-task, posses great communication skills, team oriented, and enjoy learning aspects of food & beverage. The candidate must be organized in all aspects of service, prepared, and comfortable within an elevated dining environment. atmosphere. Garrison is a 'Restaurant within a Restaurant' providing Modern American live fire cuisine with an extensive wine list.

Strongly prefer candidates with previous host/hostess experience in a elevated dining atmosphere.

As a Host/Hostess with Fairmont Austin, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention provides a memorable first impression for guests in our restaurant, making them feel welcome and valued. We are looking for creative individuals who are capable of creating a memorable first impression, controlling the flow of the restaurant, and offering a sincere farewell. Our host/hostess position allows you to work with our talented leadership team to develop skills that will allow you to grow within our luxury hotel brand. The host/hostess position is one with high expectations, meticulous details for guest notes, detailed communication with the culinary and management team. The host/hostess also inspects and maintains the dining facilities by coordinating with the service team to ensure all areas are clean and in inspection ready at all times. The host/hostess directs and instructs the dining room personnel on guest needs to ensure our guests receive luxury and personal service from the moment they arrive.

In becoming a part of the Fairmont Austin family, we offer you unrivaled benefits. Not only do you get to open the largest Fairmont property in North America, you will be working directly with some of the most talented hospitality professionals in the industry. Our culinary team is led by Chef Andre Natera who has cultivated a collaborative, embracive, and professional philosophy within the Food and Beverage department that we are proud to share with you. With top of the line equipment in both the front and back of house, you will be able to provide an extraordinary experience to your guests.

Starting here, the growth opportunities are endless!

Hotel Overview:

Fairmont Austin offers 1,048 guestrooms and suites, along with 140,000 square feet of meeting and event space. This is your opportunity to be part of the largest hotel in one of the fastest growing markets in the US.

Summary of Responsibilities:

Reporting to the Restaurant Manager, responsibilities and essential job functions include but are not limited to the following:
  • Consistently offer a professional, friendly greeting and engaging service
  • Respond to guest inquiries and reservations in a timely and professional manner via phone and Microsoft Outlook
  • Monitor reservations, wait times, and dining guests to ensure accurate and timely service
  • Understand the Server's tasks in Garrison
  • Understand shift end reports in Garrison and the POS system
  • Assist guests regarding food and beverage menu items in an informative and helpful way
  • Have knowledge of menu items, garnishes, contents and preparation methods
  • Follow Garrison policies, procedures and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Other duties as assigned


  • Previous service experience an asset
  • Previous Point of Sale System experience an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):
  • Constant standing and walking throughout shift
  • Occasional lifting and carrying up to 20 lbs
  • Occasional kneeling, pushing, pulling
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Candidates must be legally eligible to work in the United States.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

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