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Company: AccorHotels
Location: Whistler, BC, Canada
Career Level: Entry Level
Industries: Hospitality, Travel, Leisure


Reservation Agent
At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

Hotel Overview: Nestled at the base of Blackcomb Mountain, The Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - Host Mountain Resort of the 2010 Winter Olympics. Located in the spectacular Coastal Mountain Range, Whistler is Canada's premier, year-round outdoor adventure destination - just two hours north of downtown Vancouver. Offering ski-in, ski-out convenience and on-site championship golf course, The Fairmont Chateau Whistler is Whistler's largest conference resort hotel with 550 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slopeside Health Club. Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure – start yours today!

Summary of Responsibilities:
Reporting to the Reservation Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Book and enter room reservation requests using the Property Management System
  • Sell guestrooms and tee times to groups and individual callers
  • Provide all information requested by the caller in an efficient, friendly and informative manner
  • Enter rooming lists while ensuring accuracy, as required
  • Process advance payments on all reservations
  • Prepare and update reports as needed
  • Update reservations ensuring a flawless check in and check out process
  • Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
  • Liaise and maintain excellent relationships with Sales and other departments as required
  • Be knowledgeable of Key Accounts and their contracts
  • Answer telephone and email inquiries in a timely manner (within 24 hours)
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Participate in the Chateau Whistler's environmental program and department specific initiatives in working towards sustainable operations
  • Be Health & Safety conscious and actively involved in maintaining a safe work environment
  • Other duties as assigned



  • Previous customer related experience required
  • Previous Front Office or Reservations experience is an asset
  • Previous Property Manager System experience preferred
  • Computer literate in Microsoft Window applications required
  • Working knowledge of Concepts, Opera is an asset
  • Must be able to type 25 words per minute
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Professional telephone manner and demeanor with a natural response "smile" on the phone
  • Demonstrated numerical aptitude with strong selling and assertiveness skills is a must
  • Strong business communication skills (composing faxes, letters, etc.)
  • Must be able to work a variety of shifts and a varied schedule
  • Post-secondary education in a tourism or hospitality field is desired
  • Knowledge of a second language is an asset
  • Excellent written and verbal communication skills
  • High attention to detail

Physical Aspects of Position (include but are not limited to):

  • Constant sitting throughout shift
  • Constant use of a computer and viewing screen throughout shift
  • Occasional kneeling, pushing, pulling, lifting, walking and standing
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

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