Royal Service Agent
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls, emails and text messages will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Hotel Overview: Nestled at the base of Blackcomb Mountain, The Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - Host Mountain Resort of the 2010 Winter Olympics. Located in the spectacular Coastal Mountain Range, Whistler is Canada's premier, year-round outdoor adventure destination - just two hours north of downtown Vancouver. Offering ski-in, ski-out convenience and on-site championship golf course, The Fairmont Chateau Whistler is Whistler's largest conference resort hotel with 529 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slopeside Health Club. Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure – start yours today!
Summary of Responsibilities:
Reporting to the Royal Service Supervisor, responsibilities and essential job functions include however, are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Provide an easy, efficient and consistent one stop service for guests and colleagues allowing seamless operational efficiency behind the scenes.
- Assist all external and internal callers and redirecting when necessary
- Take ownership of the guest's request and ensure follow up according to the hotel's standards
- Have a sufficient working knowledge of all departments, in particular Front Desk, Reservations and Concierge.
- Serve as a liaison for Guests requiring information relating to all aspects of the hotel and the village.
- Take reservations for Food and Beverage outlets as well as book Golf Tee times (seasonal)
- Compile, amend and review operational reports for the Executive Committee
- Take ownership of the hotel's main common email inbox
- Have full working knowledge of the hotel's emergency procedures
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
- Previous customer related experience an asset
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Computer literate in Microsoft Window applications required
- Previous Opera experience an asset
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
- Frequent sitting throughout shift
- Occasional standing, kneeling, pushing, pulling, lifting
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
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