Adecco Job - 39223877 | CareerArc
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Company: Adecco
Location: Jacksonville, FL
Career Level: Entry Level
Industries: Recruitment Agency, Staffing, Job Board


Adecco is currently assisting a local client in their search to fill a Collections Specialist job in Jacksonville, FL paying $16.00/HR. Apply now if you meet the qualifications listed below!

Responsibilities for this Collections Specialist job include, but are not limited to:

This is a critical role that focuses on providing solutions to customer credit assistance needs. The role is performed in an operational environment and handles outbound or inbound calls at any stage of delinquency, often in a specialized collections area, including Recovery. Work is completed across multiple stages of delinquency, up to and including charged off accounts, or across various product types.

  • Outreach to delinquent or high-risk customers to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts
  • Negotiation of repayment plans on outstanding debt that benefit both the client and lender
  • Work with customer in a positive and professional manner to establish full balance repayment plans or settlements
  • Provide consumer credit assistance, including submission of extension requests and other recovery activities
  • Solve complex billing problems and inquiries, and negotiate complex payment programs or arrangements while staying within collections compliance guidelines
  • Demonstrate empathy for the client's situation using ethical behavior that is consistent with the banks code of conduct
  • Read disclosures verbatim each time they are needed
  • Handles extensive research requirements for more complex billing problems and inquiries and has extensive knowledge of the organization, products or services, as well as advanced problem-solving skills
  • May provide coaching or guidance to other less experienced specialists on policies, procedures or problem solving
  • Meet key performance indicators as outlined by management, achieve capture rate and complaint documentation standards each month
  • Qualifications/Requirements for this Collections Specialist job:

  • Credit assistance/collections experience
  • Excellent verbal and written communication skills
  • Ability to work within the operating hours and days for this position as outlined in the posted job requisition
  • Must have a commitment to exceptional customer service, including the ability to be empathetic and meet client needs
  • Must be proficient in dealing with customers issues in both a routine and complex environment
  • Must demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients
  • Must have the ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making
  • College degree or commensurate work experience preferred not required
  • Inbound/Outbound call center experience preferred not required
  • Banking/financial services experience preferred not required
  • Knowledge of banking operations preferred not required
  • MUST COMPLETE basic customer service test and score 80% or better
  • Additional Details:

    Type:                      Full Time

    Term:                     6 mos. with possibility of extension and/or conversion

    Pay:                        $16.00 hr.

    Shift/Hours:          Mon-Thurs, 11:30AM to 8:30PM, Fri 11AM to 8PM and every other Saturday (Training will be first 4 weeks, 8AM to 5PM)

    IMPORTANT: This Collections Specialist is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume.

    The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

    Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit The Company will consider qualified applicants with arrest and conviction records.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

    The Company will consider qualified applicants with arrest and conviction records

     Apply on company website