Adecco Job - 41517353 | CareerArc
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Company: Adecco
Location: Cranberry Twp, PA
Career Level: Associate
Industries: Recruitment Agency, Staffing, Job Board


Adecco is assisting our client, MSA, in recruiting for a customer service position located in Cranberry Twp, PA . MSA is a global company who manufactures and distributes safety equipment and devices.

If you are high energy, detail oriented and customer focused this is a great opportunity for you!

Duties and responsibilities:

  • Answer inbound and initiate outbound customer calls
  • Fulfill order entry transactions – data entry of PO's
  • Build knowledge of all major product groups to properly support customer contacts
  • Resolve customer issues and inquiries efficiently and effectively
  • Process credit requests, resolve mis-shipments and provide proof of deliveries
  • Provide customer support while expertly navigation between multiple computer sessions
  • Resolve or investigate adequately before appropriately escalating calls to the next level
  • Qualifications:

  • Strong verbal and written communication skills
  • Proficient in active listening to fully understand customer needs
  • Proficient with Microsoft Office (MS Word, Excel and PowerPoint). Knowledge of SAP & Salesforce is a plus
  • Excellent data entry skills and attention to detail
  • Ability to multi-task in a high volume, fast paced work environment
  • Proven ability to approach any change or new situation with a positive attitude
  • Ability to prioritize and complete tasks in a timely and accurate manner
  • 1-2 years previous experience in customer service role
  • Salary $17-19/hr

    So now that you know about the customer service position, the ball's in your court.  Apply online now. We can't wait to hear from you!

    Equal Opportunity Employer/Veterans/Disabled

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    The Company will consider qualified applicants with arrest and conviction records

     Apply on company website