Adecco Job - 39474821 | CareerArc
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Company: Adecco
Location: Ontario, CA
Career Level: Entry Level
Industries: Recruitment Agency, Staffing, Job Board


Adecco Staffing is currently assisting DCL Logistics in the city of Ontario, CA, recruit for a Order Support Clerk. If you are still interested after reading the job description below, please “Apply Now” for instant consideration.


The OSC is responsible for overseeing orders at DCL Ontario that are communicated to the OSG Team. Serve as liaison between customers and carriers and promote and maintain positive customer relationships. Examine customer problems and implement appropriate corrective action to initiate response and problem-solving


Responsibilities for the position include:

  • Communicate with customers regarding sales orders questions and any problems encountered.
  • Monitor, interpret, and follow-up on database and report information to coordinate exceptions.
  • Maintain records of sales orders, exceptions, and shipments
  • Handle queries and solve problems regarding order status, late shipments, billing concerns and, P.O.D.'s.
  • Assist in examining claims, handling customer returns and undeliverable shipments
  • Perform data entry for claims, exceptions, tracking and tracing.
  • May be the primary contact for Exception management
  • Assure compliance to ISO 9000 and 14001 
  • Audit processes and procedures for compliance and quality, continually seeking ways to improve quality of service.
  • Answer phone calls on main line.
  • Adhere to the DCL Code of Conduct


  • 1-3 years in a customer service capacity, with Distribution background experience.
  • Working knowledge of Distribution processes.
  • Excellent communications, analytical and problem-solving skills.
  • Proficiency with Excel and database software, including 10-key. 
  • One World experiences a plus.
  • Strong attention to detail and follow-through

    So now that you know about the job and about us, the ball's in your court. For instant consideration for this Order Support Clerk, click on Apply Now! We can't wait to hear from you!

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

    The Company will consider qualified applicants with arrest and conviction records

     Apply on company website