Advanced Technology Services Job - 33433725 | CareerArc
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Company: Advanced Technology Services
Location: New York, NY
Career Level: Associate
Industries: Manufacturing, Engineering, Aerospace


Position at Innovative Technology Solutions

ITS is currently looking for a MAC Desktop Support Specialist for our client in NYC.  This is a full-time position with benefits.  

What you'll be doing:

  • Providing Level 1-2 support for all hardware devices including but not limited to laptops, desktops, printers, scanners and assorted Wi-Fi devices as well as perform Lifecycle Management of workstations and mobile devices.
  • Platforms include 80% MAC and 20% Windows
  • Knowledge of Office 365, VPN, network print and drive mapping is needed.

Qualifications include:

  • Associate degree or equivalent from two-year college or technical school and 3-5 years related experience, or equivalent combination of education and experience
  • A+ certification preferred, or ability to complete within 6 months
  • Support Level 1-2 for All Hardware Printers / Scanners/ Laptop/ Desktop/ Wi-Fi)
  • Perform Lifecycle Management (Workstations/Mobile Devices)
  • Good Knowledge – BitLocker
  • Basic Knowledge – AirWatch a. iPhone/iPads/Android/MAC b. Profile Management c. App Deployment
  • Basic Knowledge – LANDesk – Windows Imaging
  • Basic Knowledge - Meraki
  • Excellent Knowledge - Kaspersky a. Installation b. Management c. Remediation
  • Good Knowledge - O365 a. Creation of email Address b. Delegation c. Resources d. Archives e. Office 2016 (Outlook, Word, Excel, PowerPoint, OneNote, OneDrive) f. SharePoint
  • Basic Knowledge - Active Directory, GPO, Users, Groups, DHCP
  • VPN – Pulse Secure


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