JOB TITLE: Regional Operations Manager
REPORTS TO: Director of Operations
Welcome to Preventistry®! We are revolutionizing oral health for everyone by redefining prevention and care.
A more effective health care system requires a revolution in oral health care and DentaQuest's affiliated practices are leading the way. The affiliated practices are made up of Advantage Dental from DentaQuest, Community Dental Care of Kentucky, Community Dental Care of Texas, DentaQuest Oral Health Center, Gentech Dentist and Sarrell Dental and Eye Centers.
A revolution requires us to reach beyond the dental chair to reshape the oral health system. We address full-body health and its relationship with social and cultural determinates by expanding access to care, the affordability of care and implementing a greater focus on timely prevention of dental disease, rather than intervention.
DentaQuest continues to create a strong partnership for optimizing health system performance by adding an innovative approach to the delivery of oral health care to its extensive experience as a leading dental health benefits administrator. The people of DentaQuest have a common purpose: we work together as one, with passion, perseverance and focus to achieve a nation where no child suffers from the pain of tooth decay, where adults keep all their teeth for their entire lives, where every person has access to quality dental care.
DentaQuest's affiliated care delivery practices are made up of over 200 providers, over 80 practices across six states, with more than 700 employees providing care to over a quarter of a million patients annually. Dedicated to our mission: To improve the oral health of all. We harness our unique reach and insights to provide patients with better care, timely education,greater access, innovative solutions, and transformative system change. We call this industry leading approach to dentistry - Preventistry®.
The Regional Operations Manager (ROM) leads and manages the overall operations of their assigned territory and supports the mission of DentaQuest Care Group. The ROM actively provides operational leadership, direction and administration through the Practice Managers, ensuring operational and financial effectiveness, and bottom line success. The ROM is responsible for the management of the business operations through directly coaching and developing high performing practice teams. The ROM cultivates positive relationships with providers and team members. Follows and supports the CARE model for patient experience.
PRIMARY JOB RESPONSIBILITIES:
Serves as a critical liaison between the home support office and dental practices, driving a strong positive culture and environment that supports and enables team member success.
Works in partnership with clinical and operational leadership and team members to meet and achieve. organizational goals while consistently achieving budget, revenue and profitability goals.
Manages and communicates operational and revenue goals for assigned practices.
Interprets, understands and manages controllable items on profit and loss statement.
Partners with clinical leadership and other members of the management team to resolve any clinical issues in a timely manner.
Collaborates with Human Resources to provide continuous assessment of recruitment and staffing needs and employment support for the practices.
Provides training and development support to ensure all practice employees demonstrate knowledge of operating procedures and protocols.
Supports daily practice operations within the region.
Responds to clinical and operational concerns timely and effectively.
Builds successful relationships with business partners, clinical leadership, and team members.
Fosters accountability, teamwork, and mutual trust and respect for all team members through mentoring, training and coaching activities.
Other duties as assigned.
High standards for integrity, honesty, professionalism, and work ethic.
Commitment to service excellence.
Ability to work independently while demonstrating excellent organization and follow through.
Demonstrates flexible and efficient time management and ability to prioritize workload.
Ability and willingness to move with purpose and a strong sense of urgency.
Self-motivated, positive, and enthusiastic.
Self- starter with a strong desire to exceed expectations and capable of leading, directing, and supporting a team to achieve successful results.
Maintains confidentiality discretion.
Ability to effectively work in collaboration with others to achieve business objectives.
Willing to grow and be challenged.
Bachelor's degree or equivalent experience required.
5 years related management experience.
3 years of operations or related experience; multi-unit profit & loss management preferred.
Previous experience in oral healthcare group practice management or equivalent.
Experience with all payer classes such as PPO, DHMO, Medicaid and FFS or equivalent.
Proven track record with practice performance turnarounds.
Strong facilitation, problem solving, analytical and interpersonal skills.
Strong PC skills (Microsoft Office; Excel and Word).
Ability to adapt to constantly changing environment.
Demonstrates excellent written and oral communication skills.
Strong case presentation skills including ability to train staff on topic.
Attend additional training as requested/deemed necessary.
Experience in Dental Support Organization regional management preferred.
Ability to travel using personal car to visit practices and home support offices.
Frequent overnight travel including business meetings.
Must be able to communicate effectively.
Requires overall light physical effort (up to 25lbs.)
Manual dexterity and sitting is required in carrying out position responsibilities (i.e. use of personal computer).
Work primarily in the field visiting practice locations or in either a private or shared office environment.
May be exposed to fumes, chemicals, cold, noise, radiation, blood/body fluids, and infectious diseases.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform this position.
** In accordance with DentaQuest's Compliance Plan, employee must conduct DQ business in accordance with applicable laws, regulations, professional standards and ethical standards and report potential compliance or ethical issues to manager or DQ's Compliance Officer. **
DentaQuest's Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please see Human Resources for additional information regarding this Program.
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