AT&T Job - 29798545 | CareerArc
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Company: AT&T
Location: Moravany, South Moravian Region, Czech Republic
Career Level: Mid-Senior Level
Industries: Telecommunications, Broadcasting

Description

Telephony Support Engineer to provide Tier 2 support for incidents related to customer's Cisco IP telephony environment.

Roles and Responsibilities:

Tier 2 support for IPT/UCaaS global customers.

Key Competencies and Skills:

CCNP Certification Collaboration/Voice. Experience monitoring and troubleshooting CUCM/Unity Applications, Jabber applications, Analog Gateways, CME/CUE. Experienced with network monitoring tools and ticketing systems.Experience with Network and/or IP Telephony troubleshooting and resolving technical incidents in customer environment.Advanced understanding of LAN and WAN Inter-networking Devices - Routing, Switching, Subnetting.Advanced understanding and working knowledge of the data flow between various network infrastructures and their end points."

Education and Qualifications:

CCNP Voice/Collaboration SkillsBsc Telecom Engineering

Additional Information:

Working hours: 24x7 support (at the beginning EMEA hours flexible Monday-Friday)Location: Brno


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