Telephony Support Engineer to provide Tier 2 support for incidents related to customer's Cisco IP telephony environment.
Roles and Responsibilities:
Tier 2 support for IPT/UCaaS global customers.
Key Competencies and Skills:
CCNP Certification Collaboration/Voice. Experience monitoring and troubleshooting CUCM/Unity Applications, Jabber applications, Analog Gateways, CME/CUE. Experienced with network monitoring tools and ticketing systems.Experience with Network and/or IP Telephony troubleshooting and resolving technical incidents in customer environment.Advanced understanding of LAN and WAN Inter-networking Devices - Routing, Switching, Subnetting.Advanced understanding and working knowledge of the data flow between various network infrastructures and their end points."
Education and Qualifications:
CCNP Voice/Collaboration SkillsBsc Telecom Engineering
Working hours: 24x7 support (at the beginning EMEA hours flexible Monday-Friday)Location: Brno
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