The Surgical Office Specialist, provides administrative and clerical support to the department director with various functional responsibilities and assists with departmental operations as required. This position assists the department staff with issues, problems and projects as directed and responds to operational inquiries. Develops and implements office procedures and processes that support operations. This position may lead the work activities of other clerical personnel. The Surgical Office Specialist, is responsible to ensure accurate and complete scheduling of procedures, tests, and diagnostic services provided by the Atlantic City Medical Center including the Healthpark, and the Healthplex. While the Specialist position coordinates a wide variety of patient and information flow between physician offices, Pre-Admission Testing, Radiology and the Operating Room, it is responsible for understanding the initial patient registration process as well as the online tools necessary to provide patients with information regarding Precertification, referral need, co-payment, and medical necessity requirements for services to be rendered. This position also communicates and collaborates with Patient Access team members and other hospital personnel to provide quality customer service. The Specialist also is responsible to enter data for all cases/procedures and provides and supports organizational goals by providing quality customer service, participating in performance improvement efforts, and demonstrating a commitment to teamwork and cooperation. QUALIFICATIONS
EDUCATION: High school diploma or equivalent required.
EXPERIENCE: 3 years experience in the medical field as a registrar, or office position, within a similar setting position required. Knowledge of medical terminology and computer experience with scheduling software programs and STAR is preferred. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire.
This position requires sitting and working at a computer a majority of the time.
The essential functions for this position are listed on the Assessment and Evaluation Tool. PERFORMANCE EXPECTATIONS
Demonstrates the competencies as established on the Assessment and Evaluation Tool. REPORTING RELATIONSHIP
This position reports department leadership.
The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
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