BAE Systems seeks an Systems Administrator to assist with Shop Workload Management System (SWMS), and the Heavyweight Torpedo-Technical Data System (HTTDS) support to Naval Undersea Warfare Center (NUWC) Division Keyport located in Keyport, WA.
Perform a broad range of system functions support to include: Data management, user training, operations support, documentation for operators and users, and processing of exceptions that may occur during ongoing automated data transfers. Additionally, support maintenance of system documentation, application presentation material and information technology documentation as required.
Staff the Client Support Center (CSC) Trouble Call Desk and provide Tier I support. Receive and record trouble requests and catalogue calls. Diagnose user support calls to track and resolve problems to restore access and functionality in a timely manner. Functions will include, but are not limited to, answering the CSC common phone, track and enter call information, performing Tier 1 level support to answer and resolve questions quickly and forward calls or requests to Tier 2/3 level support when required.
Managing user accounts and resetting passwords.
Work with Inventory and Process Control Records, and interlink individual documents together.
Communicate technical issues with customers and database team for resolution.
Manipulate drawing and routing numbers.
Manage and transfer records, monitor and update/fix purpose codes.
Modify or fix database records when they lock out operators due to errors.
Manage and support printer settings for shop stores inventory tags.
The selected individual must be able/willing to frequently navigate industrial shops in order to resolve errors at the workstations. Personal Protection Equipment (i.e., Safety Shoes, Safety Glasses and Hard Hats) are required is some areas. All candidates should have a proven track record of being able to plan, prioritize, and deliver assigned projects on time be a motivated team player with excellent written and oral communication skills. Please be sure to address all stated requirements of posted requisition in resume. Only resumes that specifically include all requirements will be considered.
Typical Education & Experience
Typically a High School Diploma and 4 years work experience or equivalent experience
Required Skills and Education
Candidates must ensure that resume addresses all stated requirements of the posted requisition. Only resumes that specifically include all required skills/experience/education will be considered.
Current/Active DoD SECRET Security clearance
Experience with Database Systems Administration
Proficient with MS Office Suite
Strong verbal and written communication skills
6+ years related and recent professional work experience with High School Diploma
2+ years related and recent professional work experience with AA Degree
Preferred Skills and Education
Highly desired skills/experience:
Experience/Knowledge of the following:
- Keyport International Program Management Inventory System (KIPMIS)
- Lightweight Information Desk On-Line (LIDOL)
- Equipment Management System (EMS)
- Shop Workload Management System (SWMS)
About BAE Systems Intelligence & Security
BAE Systems is a premier global defense and security company with approximately 90,000 employees delivering a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support and services. Information Solutions, based in Reston, Virginia, is among the 10 largest IT providers to the U.S. government, serving most of the federal defense and civilian marketplace. It provides network-centric command, control, computing, and intelligence (C3I) solutions; wideband networking radio systems; information systems for the U.S. intelligence community; geospatial information services; and information technology services. Leveraging its knowledge of signals and data derived from signals, Information Solutions has attained a market-leading position in advanced information technology research, intelligence analysis and production, and geospatial exploitation software. People are the greatest asset in any Company ... BAE Systems is committed to a high performance culture and provides an environment that challenges our employees to be remarkable and obtain their full potential. Equal Opportunity Employer. Females. Minorities. Veterans. Disabled
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