Bags Job - 32763406 | CareerArc
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Company: Bags
Location: Charlotte, NC
Career Level: Associate
Industries: Transportation, Logistics, Trucking

Description

Job Responsibilities

  • The Baggage Service Office Representative will interact with airline passengers in a courteous, efficient, friendly and professional manner:

  • Process delayed, damaged and pilfered baggage claims in a timely manner and pursuant to company policy at Baggage Service Offices

  • Ensure all baggage file information is complete and accurate in the computerized baggage tracking system, updating the file when applicable • Amend existing files with baggage status in a timely manner and pursuant to company policy

  • Close baggage claim files that have been resolved in a timely manner and pursuant to company policy

  • Process all baggage tasks in the Task Manager Workflow

  • Forward on-hand bags, including processing unclaimed bags and forwarding to Central Baggage Resolution Office in accordance with prescribed timelines

  • Arrange baggage delivery with baggage service delivery providers

  • Assist customers with damaged and pilfered bags, lost and found and loss and/or delay of assistive devices

  • Process baggage refunds and interim expenses

  • Understand and manage work based on DOT guidelines, limits to liability, Contract of Carriage and company policy

  • Implement policies and procedures for Priority Parcel Service packages • Log and manage Lost & Found/Left on Board items

  • Additional related duties as deemed operationally necessary by baggage service supplier or airline

  • Available to work weekends and holiday


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