Job Definition Job DescriptionSCOPE OF POSITION
This is a grant funded position for 36 months with the potential for continued funding. The Care Coordinator must be dedicated to work with individuals with Opioid Use Disorder and have experience with Substance Abuse Disorders. They will assist clients in making well reasoned decisions to positively impact health outcomes. The Care Coordinator will provide accurate information to clients about health issues and community resources and maintains teaching materials in an organized, efficient manner. They will work with the Mount Rogers Community Services Board and the Saltville Medial Clinic for referral for Substance Abuse Counseling and/or Medication Assisted Treatment. The Care Coordinator will establish relationships with community and social service organizations in Smyth County (and surrounding areas) to refer patients for assistance. They will maintain a database of available services to prevent duplication and provide accurate information for patient referrals. Tracking and documentation of all interaction and patient progress is required. The Care Coordinator will participate in regular meetings with supervisor, Rural Health Opioid Program staff, and the Consortium to discuss problems/issues and work toward resolution. They will be responsible for screening patients for both social and medical needs including but not limited to food insecurity, utility needs, housing instability/quality, interpersonal violence, and transportation needs beyond medical transportation and then assist patients to address their social needs with community service organizations and local resources. The Care Coordinator will screen patients for eligibility for Medicaid or for enrollment into a health plan on the Health Insurance Marketplace. They must be comfortable using the telephone as patients will be called prior to appointments to arrange for transportation, assist with removing barriers, etc.
See Table of Organization.
EDUCATION AND EXPERIENCE
Four years experience working with clients in a community setting is required
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Excellent computer proficiency (MS Office - Word, Excel and Outlook)
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Associate degree required. Health related or social work preferred
Bachelor's degree preferred
Evening, weekend and non-traditional hours can be expected to meet patient needs
Knowledge of community and social services organizations in Smyth County preferred
Required to maintain a valid driver's license and adhere to agency driver safety policies
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Apply on company website