Description
Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration • Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary • Correctly spells commonly used English words and job specific terms • Demonstrates exceptionally strong written and verbal communication skills • Organizational ability – Demonstrates a systematic approach in carrying out assignments • Is very orderly and excels at cutting through confusion and turning chaos into order • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement • Computer skills - Comfortably and confidently uses a computer and specialized software • Microsoft Word, Excel, Access, Outlook, etc • Initiative – shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures • Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others • Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned • Independence – Able and willing to perform tasks and duties without supervision • Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations • Ability to work at a computer for long periods of time • Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) • Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently • The noise level in the work environment is moderately high • Requires sufficient ambulatory skills in order to perform duties while at hospital • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds • Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances • Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances
RESPONSIBILITIES:
Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients • This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health • Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services • Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service • Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments • Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures • Conduct administrative functions as necessary • Other job duties as assigned • Customer Focus • Peer Relationships • Listening • Preventative care and OWPs • Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service • Takes on additional responsibility when both big and small tasks need to be done • Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals • Exhibits honesty, discretion, and sound judgment • This position requires special hours including working weekends and eveningsApply on company website
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