Banner Health Job - 30985929 | CareerArc
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Company: Banner Health
Location: Mesa, AZ
Career Level: Director
Industries: Hospitals, Health Care

Description

As one of the largest nonprofit health systems in the country, Banner Health has both the stability that comes with success and the values you can be proud to represent. With facilities across the West, there is something for every leader, from a busy urban medical center to a friendly small-town hospital.

This position directs the registration, ED registration, admitting and patient financial services functions and staff for the medical center and/or hospital facility. The Emergency Department Registration team is responsible for verifying and understanding insurance benefits, collecting patient responsibility based on estimates at the time of service. The PFS Rep in Main Admitting is responsible primarily for registering scheduled and walk in patients for exams and procedures. The PFS will also conduct pre-registration of our patients prior to their arrival in order to provide a better and easier patient experience upon arrival.

This is a salaried 40 hour work week position. Typical working hours will be Mon-Fri 8am-5pm

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

About Banner Baywood Medical Center
Banner Baywood Medical Center is a 332-bed hospital serving the health care needs of the dynamic and growing East Valley communities of metropolitan Phoenix, Arizona. We provide complete acute care services including cancer, stroke, women's health, rehabilitation, emergency medicine and surgery. In addition, our orthopedic unit has earned repeated recognition as having one of the Top 100 Orthopaedic Programs in the U.S. by The Health Network and HCIA, Inc.






About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

Job Summary

This position directs the registration, admitting and patient financial services functions and staff for the medical center and/or hospital facility. Manages staff and work processes such that registrations are accurate and complete, financial information and payments are timely and accurate, third party notification/and authorization requirements are satisfied, and the collection of all patient financial responsibility data meets Federal Emergency Medical Treatment and Active Labor Act (EMTALA) guidelines as well as other internal and external compliance guidelines. Provides patients, patient families and medical staff customers with high quality service experiences.


Essential Functions

  • Provides mentoring and clear developmental opportunities to leaders and/or staff. Able to demonstrate the ability to successfully mentor and develop leaders and staff, in order to have a solid succession plan in place.

  • Develops and directs work processes for patient admitting, registration, patient financial counseling, third party patient services authorizations, patient accounts receivable and the collection and processing of funds and payments, in order to realize the facility and system goals.

  • Evaluates and improves the accounts receivable portfolio. Analyzes and reports on the performance of the department in meeting goals. Identifies and pursues opportunities for strategic performance improvements; serves as facilitator and team leader in System Process Improvement activities within the department and with the various departments with which it interfaces. Takes action to correct performance deficiencies and/or improve outcomes.

  • Develops work goals and objectives for the department in accordance and alignment with company goals; provides measures and feedback, leadership and motivation for staff achievement of departmental goals.

  • Analyzes and reports on the performance of the department in meeting goals. Identifies and pursues opportunities for strategic performance improvements; serves as facilitator and team leader in System Process Improvement activities within the department and with the various departments with which it interfaces. Takes action to correct performance deficiencies and/or improve outcomes.

  • Maintains and uses a current knowledge of regulations in guiding policy for the facility and company. Formulates and ensures implementation of Patient Financial Services policies and procedures that are consistent with Federal, State, and Joint Commission on the Accreditation of Hospitals Organization (JCAHO) guidelines, and that preserve compliance while minimizing risk of sanction by regulatory bodies. Acts as a knowledge resource on patient privacy regulations and provides Health Insurance Portability and Accountability Act (HIPAA) education. Safeguards the companys assets and interests.

  • Implements and improves patient accounting system use processes that result in increase efficiency and/or effectiveness in achieving desirable outcomes such as reduced payer write offs on accounts and improved upfront cash collections. Continually updates the proficiency of staff in the effective use of hospital system software and databases as they relate to hospital billing and registration.

  • Develops, prepares, maintains and adheres to annual department budgets. May prepare business plan for capital requests for major expenditures. Develops and monitors department staffing plans and schedules to insure appropriate staffing levels at all times while remaining within budgeted expense guidelines. Works as a member of the Facility leadership team and the company Patient Financial Service leadership team to achieve Facility and Company goals. Participates in various facility and company committees.

  • Minimum Qualifications

    Requires a Bachelor of Science Degree in Finance or Accounting, or equivalent professional experience.

    This position requires a minimum of five (5) years of similar management experience in admitting and registration practices and a proven ability to manage to the desired outcomes in the patient financial services functions. Highly effective interpersonal, leadership and influencing skills are required.

    Preferred Qualifications

    CHAM certification is preferred.

    Additional related education and/or experience preferred.


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