Baystate Health (BH) is one of New England's leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals.
Reporting to the Director of the Program Management Office (PMO) with dotted line to the IT Director(s) of the strategic project(s) the IT Project Manager plans, directs, controls and implements highly complex, large-scale, strategic IT projects enabling technology solutions and systems to meet department and enterprise-wide business and clinical needs using Baystate Health IT standard project management methodologies. They are a member of the IT Program Management Office (PMO) and perform additional PMO related activities such as: Assisting in the establishment and on-going management of PMO governance to guarantee program and project approval, implementation and validation according to established criteria, and ensure projects are managed on time and within budget, and meet quality and success requirements; Continuously improve all components of the PMO, including a training course, processes, procedures and tools to ensure the successful management and reporting of all IT programs and projects; Prepare and present portfolio, program and project status updates to stakeholders. Assist in monitoring the portfolio of projects and recommending strategies to resolve major resource conflicts Mentor and perform PMO education.
- Manage projects using BH-specific project management methodology to deliver technology that drives business/clinical benefit. This includes all project management activities, such as project development, schedule creation and management,
- WBS development, budget development and management, contract negotiations, monitoring of contract and project deliverables, risk assessment and mitigation, scope and change management, issue management, status reporting at all levels, project resource management, training plans and execution, communication planning, go-live management, turn-over (to operation teams) planning and management, value realization, and lessons learned review. The will guide project stakeholders and team members through the project life-cycle. They will ensure effective utilization of resources.
- Assist in management of project database tool (e.g., add templates, users, etc.). Oversee project database to ensure standards and methodology are being followed.
- Manage vendor relationships within scope of project-specific work. This includes but is not limited to contract reconciliation, maintenance agreements, managing enhancements and upgrades, issue escalation, and partnership agreements.
- Provide leadership and direction in the analysis, selection, design, and implementation of IT solutions that best meet BH IT guidelines and standards. Review project performance relative to commitments Work with IT resource managers to resolve barriers and conflicts that affect program or project performance.
- Assist in preparation and production of governance materials to support the review and approval of IT programs and projects to proceed to the next phase based on analysis of cost, schedule, risk management and requirements.
- Assist in gathering data to support the review of authorizing existing project change requests affecting scope or timeline and ultimately having the potential to impact the portfolio (timeline or resource availability of other projects)
- Assist in IT PMO governance value assessment and prioritization activities ensuring IT program and project decisions align with organization strategic goals and are made in recognition of established IT governance criteria.
- ssist with the review, sequencing and scheduling of IT programs and projects and ensure they are made in recognition of prioritization performed, resource availability, and other constraints (e.g., compliance with federal laws, regulations, and policies; other externally mandated requirements)
- Prepare and present portfolio, program and project status updates to stakeholders.
- Assist in monitoring the portfolio of projects and recommending strategies to resolve major resource conflicts.
- Continuously improve all components of the PMO, including a training course, processes, procedures and tools to ensure the successful management and reporting of all IT programs and projects.
- Leads organizational and departmental performance improvement activities as assigned.
- Assist in the establishment and on going management of PMO governance to guarantee program and project approval, implementation and validation according to established criteria, and ensure projects are managed on time and within budget, and meet quality and success requirements.
- Assists in defining and meeting Program Management Office service project and portfolio metrics. Develop and maintain effective lines of communication and relationships with IT leaders and staff, appropriate BH leaders and staff, project sponsors and champions, to ensure IT department is delivering effective and efficient projects and services.
- This includes, but is not limited to, setting up, chairing, and presenting at project, partner advisory, decision-making, oversight, steer, department, and other meetings.
- Provide and present organizational communication and education related to the areas of responsibility.
- Ensure communications are consistent and coordinated.
- Mentor and perform PMO education. Identifies and pursues opportunities for continuing professional development to increase understanding of assigned areas, information technology direction, and healthcare direction.
- Bachelor's Degree Business Administration, healthcare administration or information management
- 5 to7 years of project management experience with 2 or more years of supervisory experience with project staff. Demonstrating knowledge and/or experience of the organization's system environment with a strong understanding of interoperability (i.e., healthcare, work environment, technical terminology, etc.).
- Experienced in a health care organization and operations with a working knowledge of HIPAA, including the security requirements and the technical requirements.
- 5 + years' experience in managing complex, strategic information technology programs and projects in healthcare is preferred and must be recent (within the last five years).
- Demonstrated experience of good work breakdown structure and on target resource estimating for a variety of information technology projects types.
- Demonstrated negotiation, communication, facilitation, efficient decision making and problem solving skills.
- Ability to be a visionary.
- Experienced in project planning, process improvement, performance measurement, and managing a project life cycle.
- Knowledgeable of the importance of quality in data content and service management processes.
- Understanding of IT standards, concepts and techniques for the management of information technology
- including IT infrastructure, development, operations, accepted measures, indicators, processes and best
- practices to assist in maximizing the benefits derived through the use of information technology; development of appropriate IT governance and control (i.e. ITIL and COBIT).
- Knowledgeable of structured project management methodologies such as PMI PMBOK and demonstrated experience in ability to apply project management knowledge, skills, tools, concepts, and techniques.
- Proven understanding of the benefits of information systems that extends beyond the technology to the improvement and re-engineering of clinical processes, and who has demonstrated the ability to help realize those benefits.
- Demonstrated ability to balance information systems requirements to support the health system vision within resource constraints; work with Senior Management to prioritize and revise plans on a regular basis; with a track record of managing resources judiciously and operating within BayState guidelines.
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
Apply on company website