Baystate Health Job - 29887314 | CareerArc
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Company: Baystate Health
Location: Springfield, MA
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech


Baystate Health (BH) is one of New England's leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $2.5 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

  • Baystate Medical Center in Springfield
  • Baystate Children's Hospital (located at Baystate Medical Center)
  • Baystate Franklin Medical Center in Greenfield
  • Baystate Wing Hospital in Palmer
  • Baystate Noble Hospital in Westfield

This position supports the integration and development of information systems at Baystate Health. Responsibilities include the installation, testing, customization and implementation of software packages for Baystate Health within the IT division. The incumbent will lead large, complex projects; including the development of detailed project plan tasks, timelines, technical specifications, testing plans, and cut-over plan. The development and on-going maintenance of support documentation is required. They will work closely with other analysts, engineers, architects, team leaders, managers, and business partners to collaborate on system design. These activities require skills in independent decision-making, application design and configuration, complex problem solving, leadership, systems analysis, customer service, teamwork, organization and excellent written and verbal communication skills.

Project Activities and Oversight

  • Directs defining the value of the proposed initiative and viable technical solutions that address the requirements.
  • Leads in the design and documentation of technical specifications and business requirements.
  • Performs systems analysis and documents current state, future state and performs gap analysis.
  • Participates or leads project teams to implement complex solutions that meet the organization's goals and objectives.
  • Follows established project management methodology.
  • Develops policies and procedures to support system post implementation.
  • Creates thorough test plans and performs all relevant testing of programs and integrations including unit, system, functional, regression, stress/load, integrated and disaster recovery.
  • Coordinates to ensure projects are executed according to plan.

Administration and Leadership

  • Under support and guidance of team leadership, ensures sufficient backup for their responsibilities is established.
  • Informs team leadership of progress, plans and issues.
  • Manages work to ensure adherence to established and approved timelines.
  • Promotes system change management process follows all change control procedures.
  • Promotes a team environment.
  • Mentors and works closely with all partners.
  • Stays current with supported applications and technologies.
  • Configure and builds systems per technical and functional specifications
  • Writes functional and technical specifications for system modifications and enhancements to meet business requirements
  • Meets with partners regularly to understand their operations, identify optimization opportunities, review current project and work, and discuss open systems issues.
  • Proactively monitor partner satisfaction to ensure the systems continue to meets their needs.
  • Meets with partners regularly to understand their operations, identify optimization opportunities, review current project and work, and discuss open systems issues.
  • Proactively monitor partner satisfaction to ensure the systems continue to meets their needs.
  • Participates in the development of training documentation and curriculum, along with the training department resources and, if necessary, assist in the training of applications.
  • Participates in preparation of capital or operating costs for assigned systems.

Required Experience:

  • Minimum of 3+ years of experience in the implementation, configuration, deployment, maintenance and ongoing support of large computer applications


  • Promotes a team environment through mentoring and coaching
  • Advanced technical knowledge of requisite systems and applications
  • Ability to interact with all levels of the organization
  • Exemplifies customer service excellence
  • Ability to manage multiple tasks
  • Able to appropriately delegate tasks
  • Excellent communication skills, both written and verbal;
  • Flexible
  • Solutions-oriented
  • Attention to detail
  • Able to troubleshoot complex technical and process issues and document resolutions

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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