This Management Trainee will be under center manager/assistant manager supervision and will develop a thorough working knowledge of all aspects of center operations including the functions and duties of the Assistant Manager. Must complete company management training program and be willing to relocate. Identify and screen donors by reviewing medical records and logs and evaluating the customer for suitability. Screening includes asking ands reviewing health related questions; taking vital signs (blood pressure, pulse and temperature) and reviewing results; taking blood to determine hematocrit and total protein. Maintain donor confidentiality. Explain the useage of plasma as well as plasmapheresis procedures to new donors and other information pertinent to the donor. Track physical examinations as necessary and monitor medical staff for accurate docuemtation in the process. Calibrate and perform quality control procedures for equipment utilized, such as hematocrit centrifuge, refractometer, donor scale, vital signs instrument. Communicate various and changing donor fee and bonus programs, at all times maintaining a friendly but professional level of interaction with donors with emphasis on customer service standards. Maintain logs and records applicable to donor fee payments as directed by Plasma Center Manager. Responsible for maintaining the security of cash funds per Center protocol.
Minimum Bachelor's degree is required. Bachelor's degree in biological sciences highly preferred; however, experience can be substituted. Some educational background in field of hematology preferred but not required. Appropriate training while serving with the U.S. Armed forces can off set the educational requirements.
One to two years of front line supervisory experience, office work required. A bachelor's degree and/or professional license in the medical field, or any equivalent combination of experience and training which provides the required knowledge, skills and abilities can offset the experience requirements.
Other Essential Knowledge:
Ability to work with a wide variety of personalities, provide friendly customer service, have good judgment about people, and flexibility. Must have some accounting and budgeting knowledge. Ability to analyze production and budget numbers and project trends and results. Able to read and understand complex regulations and procedures and be able to construct and communicate them to staff. Ability to supervise and delegate indirectly and to utilize standard office equipment such as a calculator, facsimile, telephone, and computer. Basic knowledge of word processing and spreadsheets is useful. Utilize basic mathematics with decimals and percentages. May be responsible for cash control journal and donors fees. Under supervision prepares various management reports and reviews the quality logs and reports. May assist in preparation of Plasma Center Quality Assurance Audit.
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