Facilities Management is an exceptionally talented team built from a diverse group of individuals who are passionate about providing the highest levels of quality craftsmanship, customer service, and teamwork through sustainable practices and who take pride in supporting the mission of the University and Facilities Management “We Care” principle values.
The Application Support Specialist will troubleshoot and provide support during the implementation, continuous improvement, and ongoing usage of the department's Integrated Workplace Management System (IWMS) - Planon. Under the guidance of the Senior Technical Team, this position will configure and develop the IWMS application to meet the business needs of the Facilities Management department. This position will also make recommendations to streamline processes and procedures to support the technology needs of the Department. This position will primarily focus on the sustainment and improvement of our existing Planon system.
Job Qualifications and Competencies
Bachelor's degree, 1-2 years' experience providing information technology services, or equivalent work experience
Experience with Integrated Workplace Management (IWMS) and/or computerized maintenance management (CMMS) Systems preferred
Experience with Planon preferred
Experience with Facilities Management operations preferred
Experience in setting up and configuring software applications to meet user specifications.
In depth knowledge of a variety of applications for batch and/or interactive systems, database management systems. Should be well versed in systems development methodology, project management techniques, and Web technology
Strong technical abilities to troubleshoot, support, and maintain critical hardware/software components supporting a 24x7 operation.
Ability to support and assist with enhancement of existing programs and systems applications
Excellent written and oral communication skills for technical and non-technical audiences.
Demonstrable interpersonal skills, including the ability to act professionally and cordially with customers and co-workers is required.
Strong service orientation
Excellent organization/time management skills
Good problem solving skills
Solid institutional values
Commitment to teamwork
Demonstrated ability to support a community of diverse perspectives and cultures in an inclusive environment.
Additional physical demands and working conditions:
This position is hybrid eligible.
All offers of employment are contingent upon successful completion of background check and education requirements.
Recruiting Start Date:2022-07-28-07:00
Job Posting Title:Application Support Specialist
Time Type:Full time
Scheduled Weekly Hours:37.5
Position Classification:Hybrid Eligible
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
In order to maintain 90% or greater universal vaccination rates on campus, all newly hired employees at Brown University must receive the final dose of the COVID-19 vaccine before they begin work, unless they are approved for a medical or religious exemption. All employees must also receive a COVID-19 booster within thirty (30) days of becoming eligible. For more information, please visit the Healthy Brown site.
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