This position provides direct support to all Medical School applications to meet the ongoing needs of all operational aspects of the Medical School. This position is responsible for configuring, evaluating, implementing, managing, and supporting the use of technologies, including ongoing application assessments, implementation of additional modules and interfaces, upgrades, testing, optimization, and training. This position is responsible for developing reports and dashboards for Medical School leadership to manage all of their operations. The Senior Application Support Specialist will work closely with the Office of Information Technology on application administration.
Education & Experience
Bachelor's degree required;
2-4 years of experience supporting enterprise-level business applications;
Hands-on experience with support of enterprise applications;
Experience and knowledge of Medical School applications preferred;
or, equivalent combined of education and experience.
Working knowledge of relational databases required
Troubleshooting skills for problem resolution required
Knowledge of TCP/IP networking preferred
Knowledge of IT change management processes preferred
Excellent customer service skills; strong commitment to customer service required
Strong computing, analytical, and organizational skills required
Project planning skills preferred
Ability to work effectively in a group and as a member of a project team required
Possesses a willingness to promote an inclusive and diverse campus community
Excellent coordination, collaboration, writing, and verbal communication skills required
This position may be required to work outside of normal business hours in support of application upgrades and day to day operations. Additionally, there will be work required outside of normal business hours during peak periods including, but not limited to the beginning of each semester and service launch dates.
Criminal background and education check required.
In order to maintain 90% or greater universal vaccination rates on campus, all newly hired employees at Brown University must receive the final dose of the COVID-19 vaccine before they begin work, unless they are approved for a medical or religious exemption. For more information, please visit theHealthy Brown site.
Recruiting Start Date:2021-11-22-08:00
Job Posting Title:Senior Application Support Specialist
Department:Warren Alpert Medical School
Time Type:Full time
Scheduled Weekly Hours:37.5
Position Classification:Remote Eligible
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
In order to maintain 90% or greater universal vaccination rates on campus, all newly hired employees at Brown University must receive the final dose of the COVID-19 vaccine before they begin work, unless they are approved for a medical or religious exemption. All employees must also receive a COVID-19 booster within thirty (30) days of becoming eligible. For more information, please visit the Healthy Brown site.
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