Company: CCRI
Location: Warwick, RI
Career Level: Entry Level
Industries: Government, Nonprofit, Education
Description
We are seeking a detail-oriented, thorough, and organized help desk technician to join our team. In this position, you will be responsible for providing technical assistance and support to clients with computer systems, hardware, or software issues.
Duties and Responsibilities
- Monitor and respond quickly and effectively to requests received through the IT helpdesk ticketing application
- Respond to customer queries by phone
- Create step-by-step training material with screenshots for clients
- Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
- Ask educated questions and listen to customers to determine root cause of issues
- Work through the problem-solving process with customers, empowering them to do the same in the future
- Report significant and recurring issues to the tier-2 support team
- Assisting clients connecting their mobile devices to the CCRI wireless network
- Completes projects as assigned
- Other related duties
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