CenturyLink Job - 31618241 | CareerArc
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Company: CenturyLink
Location: England, United Kingdom
Career Level: Mid-Senior Level
Industries: Telecommunications, Broadcasting


About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the worlds best networking company by solving customers increased demand for reliable and secure connections. The company also serves as its customers trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

We are seeking an Information Security Engineer based out of our London office.

A pivotal role in the Global Security organization responsible for operation, maintenance, and monitoring of Managed Customer Security portfolio. This role performs security event management functions - monitoring, detection, triage of security events and alerts in SIEM and associated monitoring systems. Facilitates the ingress, implementation and egress of advanced Client trouble / change requests for managed premise, cloud, NextGen UTM firewall, MDDoS, Threat Intelligence and Secure Log Management products. Provides mentoring, training and escalation support to junior Security Operations engineers.

Job Description

Perform complex changes within the managed security environment and manage and resolve customer fault and service outage / impairment events.

Monitor, triage and response to SIEM alerts for Client security events. Investigation and resolution of impairment scenarios on MSS products. Researching and implementing customer generated change requests for MSS products.

Generating incident cases and escalating to superordinate teams in accordance with time and severity-based SLAs.

Performs tasks associated with the installation, turn up and maintenance of CenturyLink security infrastructure.

Present as technical expert delivering solutions to Clients, internal business and third-party vendors. Develop enhancements to existing solutions, promote creation of new tools, processes and applications.

Directly support, train and mentor tier I and II colleagues.

Communicate effectively with managers, customers and vendors.

Work shift /additional hours as needed.


Must have experience and ability to liaise and collaborate with law enforcement.

Must have strong analytical and problem-solving skills. Ability to analyse and solve complex issues and to efficiently handle multiple duties under pressure with minimal supervision.

Must possess or able to qualify for a U.K. Government security clearance.

Must have excellent verbal and written communication skills with a focus on security incident reporting.

Must be flexible and able to quickly adapt to change and prioritize tasks and responsibilities.

Manage technical workload and engage senior technicians and management.

Maintain solid working relationships, including collaborative technical activities with peers

Experience in a security operations environment (limited security Event Management responsibilities), or in-progress. formal information and network security training, or completed CompTIA A+, CompTIA Network+, or SANS GSIF.

Alternate Location: UK-London-London Other

Requisition #: 213030

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

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