CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the worlds best networking company by solving customers increased demand for reliable and secure connections. The company also serves as its customers trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
The Video Technician II is responsible for delivery of world class professional service delivery and management of CenturyLink Vyvx Broadcast services. This coordinated effort of putting clients' needs as priority includes activation of customer services, obtaining visual confirmation, service extensions, booking of reservations, maintaining quality assurance of video and satellite signal and customer services, overseeing availability, limiting Mean Time To Restoral (MTTR), scheduling maintenance, proactive monitoring, and overseeing the integrity of the delivery system.Job Description
Understanding of Satellite and Teleport operations, Telecomm Networks, Digital Video and Audio tests and measurements, IP, ATM, DS3, OC Service, MPEG, JPEG, ASI, SDI, NTSC AESBU, and Dolby-E
Assumes routing tasks for multiple projects and is sometimes called upon to make decisions with minimal Supervision
Leadership: reacts well under pressure; shows initiative and courage to take action, especially in the absence of a Sr. Technician and Management team
Receive and place customer calls in a call center capacity
Open, document, manage, and close electric tickets
Collaborate and work as team with co-workers, other departments, vendors, and customers
Performs a wide spectrum of moderately difficult assignments requiring alternative analysis, innovation and judgment
Coordinate broadcast television services utilizing multiple Vyvx fiber optic networks, satellite, teleport, and vendor facilities while ensuring service level standards are met
Switch broadcast signals into the control center for visual confirmation
Confirm valid broadcast signals from source, switch into third party vendor, and sell Vyvx services to clients
Responsible for all broadcast service restoration during an outage and impairment situations
Extend and goodnight live reservations
Technicians are subjected to a 24/7 operating center; often with minimal notice in schedule changes
Associate degree or equivalent education and relevant experience
Minimum 5 - 7 yrs related experience in specific area or equivalent
May require technical certification.
Alternate Location: US-Georgia-Atlanta
Requisition #: 219308
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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