CenturyLink Job - 31230737 | CareerArc
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Company: CenturyLink
Location: Austin, TX
Career Level: Associate
Industries: Telecommunications, Broadcasting


About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the worlds best networking company by solving customers increased demand for reliable and secure connections. The company also serves as its customers trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

The Sr Lead Federal Program Manager oversees and manages the deployment of cloud-based VoIP, contact center, networking, professional services, and IT solutions for state government customers. Candidate must have strong successful history of leading cross functional teams, understand state contracts, and have extensive experience dealing with government customers.

Job Description


  • Leads cross-functional teams that include Sales, Engineering, Service Assurance, NOC, Product Management, and Billing teams to plan, implement, and support cloud-based VoIP, contact center, networking, professional services, and IT solutions 
  • Works with Sales and Engineering teams to gather and validate customer requirements as needed
  • Develops project proposals and plans to comply with contract and RFP commitments; this includes determining schedules, funding, procedures for accomplishing the project, staffing requirements, risk management plans, and allotment of available resources to various phases within projects
  • Presents comprehensive project management plans to clients
  • Manages customer requirements and expectations
  • Oversees monthly and quarterly client service performance meetings; this includes generating service delivery, service assurance, and process assessment and improvement reports
  • Ensures SLAs meet (or exceed) client expectations
  • Ensures systems, processes, and methodologies are followed to ensure effective monitoring, control, and support of service delivery and service assurance
  • Identifies areas for improvement driven by data and reporting and working with internal teams to implement fixes with urgency


  • Bachelor's Degree
  • US Citizenship preferred
  • 7 to 10 years of Program and/or Project Management experience in the telecommunications industry
  • Strong organizational, analytical and problem solving skills
  • Extensive experience in the deployment and management of cloud-based VoIP, contact center, networking and 911 solutions
  • Direct customer experience with increasingly responsible project management experience required with an emphasis on technical capabilities preferred
  • Experience leading cross-functional teams and implementing multiple strategic, complex projects with successful results
  • Manage scope, schedule, and budget simultaneously
  • Experience defining and documenting processes and driving continuous improvement in processes using measurement/metrics data
  • PMP Certification desired
  • ITIL Certification desired
  • Proficient with Microsoft Project, Excel, Visio, PowerPoint and Word

Alternate Location: US-Texas-Austin

Requisition #: 218156

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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