CenturyLink Job - 31530624 | CareerArc
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Company: CenturyLink
Location: Broomfield, CO
Career Level: Mid-Senior Level
Industries: Telecommunications, Broadcasting


About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the worlds best networking company by solving customers increased demand for reliable and secure connections. The company also serves as its customers trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary
  • Provide data support for the CenturyLink Managed Services contracts. Includes data design, installation and maintenance for new and current installations.
  • Provide primary engineering design and configuration for data systems in line with Managed Services customer goals and requirements
  • Evaluate new technical requirements for compatibility with deployed system design
  • Evaluate new products for compatibility and applicability to the Managed Services solutions
  • Maintain current knowledge base regarding complex routing, switching
  • Monitor and analyze performance across customer networks and underlying MS Tools deployments as required for Managed Services
  • Provide high-level technical & engineering support for network performance management configurations, troubleshooting, and service restoration along with an understanding of switching, routing as it would affect performance management
  • Troubleshoot and resolve complex issues
  • Provide high-level off-hours support on a rotating basis with other engineers
  • Develop and oversee subordinate level technical methods, procedures, and assist with complex technical solution designs. Develop & document process flows
  • Identify capacity and performance issues for network traffic to ensure continued, uninterrupted operation of systems
  • Maintain network monitoring applications, equipment and utilities as needed
  • Conduct testing of disaster recovery plans as it pertains to network performance management equipment to detect faults, and minimize malfunctions
  • Create and maintain network documentation and reports as required
  • Act as liaison between Managed Services and other vendors (e.g. Cisco & Solarwinds) on high-level support issues
  • Provide direct interface with other CenturyLink departments in support of the Managed Services

Job Description
  • Windows Server management and configuration and/or Solarwinds management and configuration
  • Isolation of telecom and/or network outage causes and service restorations including understanding Cisco characteristics
  • Direct customer interaction communication skills
  • Proficient PC skills in office applications and network connectivity configuration
  • Proficient presentation skills for presentations to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities
  • Must be available 24/7 for outages and maintenance window work
  • Strong communication (oral and written), customer service, organizational and multi-tasking skills



Preferred Qualifications:

  • Cisco Layer 2 & 3 switch and router configuration and management
  • Solarwinds Certified Professional certification
  • Proven analytical and problem-solving abilities
  • Highly self motivated and directed
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation
  • Experience working in a team-oriented, collaborative environment
  • Bachelors degree plus minimum 5 years related experience or equivalent combination of education and experience
  • Microsoft Windows Server or Solarwinds Subject Matter Expert

Alternate Location: US-Colorado-Broomfield

Requisition #: 219004

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/


We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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