Chico's Job - 29454171 | CareerArc
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Company: Chico's
Location: Fort Myers, FL
Career Level: Associate
Industries: Retail, Wholesale, Apparel

Description


Employment Type: Full Time Regular

POSITION OBJECTIVE:
This position is responsible for providing the Most Amazing Personal Service to our internal and external customer using company resources and follows company and brand policies and procedures. Uses technologies and follows processes in accordance with company standards to ensure operational efficiency and effectiveness.

FUNCTIONAL RESPONSIBILITIES:

  • Follows Company and brand policies, procedures and guidelines relating to Social Marketing.
  • Monitors all Chico's FAS and Brand Pages for Facebook and other Social Networking sites.
  • Monitors Ratings and Reviews and responds as appropriate to customer feedback.
  • Provides a Voice of the Brands where asked and ensures that prompt and accurate responses are posted and that business partners are engaged where necessary to assist in responses.
  • Partners with management if necessary to ensure First Contact Resolution. Alert Leadership of issues or concerns that may indicate a larger, underlying problem resulting in customer dissatisfaction, liability or loss to the organization.
  • Schedules, assigns, or acts on any required customer follow-up in accordance with guidelines.
  • Mentors new associates and serves as an internal support for feedback with leadership as appropriate.
  • Maintains accurate customer data including documentation of discussions, issues, customer requests or other relevant information into company systems as required.
  • Uses technology tools as directed and within established guidelines.
  • Maintains confidentiality of the organization's customers and data.
  • Other duties as assigned.

QUALIFICATIONS:

  • High school diploma or equivalent
  • 3+ years of customer service experience
  • Social Media and or Marketing experience
  • Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision
  • Excellent verbal and written communication
  • Strong computer proficiency in Microsoft Office products
  • Outstanding interpersonal and relationship building skills
  • Excellent follow up and customer service skills required
  • Ability to quickly and accurately multi task in a fast paced environment
  • Ability to organize and communicate information clearly
  • Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision
  • Ability to work flex schedule to meet business needs, including night and weekends


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