Job Title: Automotive Service Advisor / Writer
Location: Gilbert SanTan
- Are you goal oriented?
- Do you enjoy a fast-paced, challenging work environment?
- Would you like every weekend off to spend more time with your family and friends?
- Do you like helping people?
If your answer is yes, then maybe a career with Christian Brothers Automotive is right for you!
Apply Now and take pride in where you work!
As an Automotive Service Advisor with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.
Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.
Essential Duties and Responsibilities:
- Greet and engage customers with hospitality and respect.
- Present the best repair solutions to our customers in a clear, concise, and simple way.
- Manage the workflow of the store in an effective and efficient manner.
- Consistently and effectively sell our services without jeopardizing honesty and integrity.
- Maintain a positive attitude and team atmosphere at all times.
- Communicate on the phone in a clear, professional manner.
- Build long-term relationships between the store, yourself and the customer.
- Direct, coordinate, and participate in administering customer service activities.
- Shuttle customers as needed.
- Assist other employees as needed.
Service Advisors will always need to conduct themselves professionally. They need to represent Christian Brothers Automotive brand standards by delivering the highest quality customer experience. All applicants should highly value honesty and integrity.
Certificates, Licenses, Registrations:
- Current driver's licenses.
- Driving record acceptable to our current insurance carrier.
Preferred Skills and Experience:
- Excellent “people skills.”
- Detail oriented, thorough, and able to multi-task.
- Experience in automotive customer service and knowledgeable of vehicle repair
- Proficiency in Windows based computer software and automotive store applications.
- ASE certification in service management or equivalent experience
- Experience with R.O. Writer software application
- Supervisory or management experience
- High school diploma or GED
- Associates degree or undergraduate degree
The physical demands described here are representative of those that must be met by an Service Advisor to successfully perform the essential functions of this job. This list includes some physical requirements while performing the duties of this job:
- Being dependable for a position that is Monday – Friday – 7:00 a.m. – 6:00 p.m.
- Being on your feet the majority of the workday (standing, walking, etc).
- Occasionally lifting and carrying objects over 50 lbs.
- Keeping a brisk work pace in a high-volume environment.
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