Christian Brothers Automotive Job - 36072880 | CareerArc
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Company: Christian Brothers Automotive
Location: Alpharetta, GA
Career Level: Associate
Industries: Consumer Services

Description

Company Description

Christian Brothers Automotive - Ranked the #1 Automotive Service Franchise and #2 Overall Franchise Chain In America: Forbes, July 2019!!!

This brand new and state-of-the-art facility is scheduled to open in January 2021. 

Our mission is simple: to create an uncommonly great experience for customers in need of auto service and repair. Christian Brothers Automotive was founded in 1982 on the principles of honesty and integrity. All locations are equipped with manufacture-level diagnostic equipment in the shop, with lobbies that are designed to be welcoming and comfortable for guests. We enjoy providing the highest level of customer service while maintaining those original principles. We're excited to find the team member who will provide this experience to the guests!

Job Description

Location: 6290 Atlanta Hwy, Alpharetta, GA 30004

Job Title: Automotive Service Advisor / Writer

  • Do you have a passion for the automotive industry?
  • Do you like helping people?
  • Are you goal oriented?
  • Do you like a fast-paced, challenging work environment?
  • Would you like every weekend off to spend more time with your family and friends?

If your answer is yes, then maybe a career with Christian Brothers Automotive is right for you!

Apply Now and take pride in where you work!

Summary:

As a Service Writer with Christian Brothers Automotive, you will be working alongside our Service Manager and Franchisee. You are the first person that our customers see every time they walk into our facility to make an investment in their vehicle. You are also the person that our customers think of first when they have an issue with their vehicle; therefore you play an important role in building relationships with our customers.  

Essential Duties and Responsibilities
Include the following. Other duties may be assigned.

  • Greet every customer enthusiastically with a smile, showing hospitality with the highest level of respect.
  • Answer customer phone calls with enthusiasm and a smile in your voice.
  • Maintain a positive attitude, positive communications, and a strong team atmosphere.
  • Listen carefully to customer's problems, needs, desires, and fears.
  • Develop a detailed estimate of work to be performed.
  • Select quality parts.
  • Ensure target margins are achieved in each work order.
  • Present the best solution to properly repair our customer's vehicle in a way that is easy for them to understand.
  • Consistently and effectively sell our services without jeopardizing honesty and integrity.
  • Ensure that all work is completed to proper specifications with the highest quality.
  • Continually strive to achieve personal and team goals.
  • Assist with the daily physical opening of the store prior to standard work hours or earlier as workload demands, and closing of the store after standard hours or later as workload demands.
  • Assist with daily accounting closing and balancing procedures.
  • Perform daily, weekly and monthly reconciliations, audits and report analysis as required.
  • Continually strive to go the "extra mile" for our customers, and improve the performance of the store.
  • Act in a professional manner suitable as the representative of the quality organization with which you are employed, always and in every instance projecting character qualities of honesty and integrity.
  • Perform other duties and responsibilities as directed by the Service Manager and Owners.

Education and/or Experience:

  • Extensive knowledge of automotive systems and repairs.
  • Experience in automotive customer service and service sales.
  • Proficiency in Windows-based computer software and automotive store applications.
  • ASE certification in service management or equivalent experience.
  • Supervisory or management experience helpful, but not required.
  • High school diploma or GED. Associates degree or undergraduate degree helpful, but not required.
Qualifications

Certificates, Licenses, Registrations:

  • Current driver's licenses.
  • Driving record acceptable to our current insurance carrier.
  • ASE certification in service management or equivalent experience.

Physical Requirements:

The physical demands described here are representative of those that must be met by a Service Advisor to successfully perform the essential functions of this job. This list includes some physical requirements while performing the duties of this job:

  • Being on your feet for the majority of the workday (standing, walking, etc)
  • Occasionally lifting and carrying objects over 50 lbs.
  • Driving manual transmission vehicles
  • Keeping a brisk work pace in a high-volume environment
  • Using a keyboard and mouse several times daily
  • Using a standard handset phone several times daily
Additional Information

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.


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