City of Augusta Job - 46368937 | CareerArc
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Company: City of Augusta
Location: Augusta, GA
Career Level: Entry Level
Industries: Government, Nonprofit, Education



This is an entry level classification.  Under direct supervision, the purpose of this classification is to perform a variety of basic technical and paraprofessional duties as well as general clerical duties in support of the services and activities of the Planning and Development Department's Business License & Customer Service unit. Works with building contractors, architects, engineers, builders, and the general public pertaining to Business License, Land Development and Improvement, permit requests, and related concerns.

  • Processes various documents, files and scan important memos, letters, etc. Receives, reviews, and routes applications for compliance for business license and Building permits
  • Processes payments,  Accepts and processes basic permit applications, plans, and supporting documents and assists higher level technical and professional staff with building, planning, permit processing; performs limited reviews of permit applications, plans, and supporting documents for completeness and compliance with legal standards and city requirements; routes information to professional staff; monitors permit counter work flow processes; issues completed permits following established guidelines.
  • Calculates, reviews, receives, and processes payment for permit fees and issues receipts; posts payment information to departmental, fiscal, or other records according to standard procedures; handles and balances cash drawer to appropriate accounts and reconciles reports; establishes and maintains payment installment contracts.
  • Maintains a working knowledge of technical and specialized rules, regulations, policies, procedures, and activities in order to direct questions and inquiries related to such technical and specialized rules to the appropriate staff.
  • Answers telephones, fax or email documents. Operates standard office equipment, including job-related computer hardware and software applications, facsimile equipment, and multi-line telephones. Responds promptly to requests for records.
  • Assists in issuing permits for commercial and residential projects.  

Education:    High School diploma or GED
Experience:  Six (6) months of experience in customer service preferably in the construction industry.


  • Excellent filing skills
  • Proficiency in Microsoft Office Suite such as Word, Excel, PowerPoint and Outlook to coordinate daily work.
  • Must be detail-oriented
  • Excellent communication skills both written and oral

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