Client Service Executive
Cognizant Digital Business
Cognizant Interactive: Customer Centricity is no more “yet another” practice for organizations to follow. It is the core of the new digital economy and companies have to align their processes and practices around this to be successful. Within Cognizant, Interactive is a digital boutique with global scale, partnering with our client to delivery world class experiences. From foresight services and experience design, to running some of the largest digital support services of their kind, we help our clients envision and operate tomorrow's products and services today. We are industry-focused specializing in applied innovation— platform-enabled, AI-driven, validated by human insight and science.
We are looking for a results-driven, client-focused and collaborative Client Service Executives in multiple industries help our clients transform their digital engagement interaction and achieve disruptive benefits. We serve the biggest names in Healthcare, Retail & Consumer Packaged Goods, Banking & Financial Services, Industry, Life Science & Pharmaceutical, Social Media and Technology. Are you interested in serving as an innovative and entrepreneurial sales leader, to help architect the next generation of solutions?
As a Client Service Executive, your role and responsibilities will be the following:
- Forge relationships with VP/CXO decision makers across marketing, sales and technology organizations within Insurance client organizations
- Map client organization, build extraordinary relationships with new business units, build a sales strategy for developing new business opportunities
- Run end-to-end lead generation, sales and RFI/RFP processes
- Drive revenue by scoping, structuring, and leading digital engagements
- Work closely with the BU Leadership Team to define and drive the CP transformation strategy and service offering
- Own and deliver on revenue, margin, pipeline, receivables and customer satisfaction targets
- Envision and create new opportunities within existing and new businesses
- Lead financial and contract terms, negotiation, and outsourcing discussions
- Handle risks and issues related to the Account, including delivery oversight
- Develop and execute Account Growth strategy and business plans
- Responsible for Sales, Business Development & Customer Relationship activities.
- Achieve annual revenue & profitability targets
- Work in a matrix organization, responsible for prospecting and other sales management goals designed
- Experience in demand fulfillment, collaborating with HR / Ops, Offshore Teams
Skills you'll possess:
- 5 - 8 years of experience with 2-5 years in digital and interactive solutions sales
- Previous experience in account management or hunting with responsibility of growing accounts in excess of 10-20% YoY on a base of $5-$10 Million
- Deep understanding of digital marketing channels and customer experience functions across domain and related technologies.
- Very thorough understanding of the mobile channels and technologies for digital customer interaction.
- Understanding of Human-Centered Design and how that enables digital customer interaction.
- Proven and strong skills with ability to formulate conceptual solutions including design and technology to business problems.
- Proven results in consultative selling approach ( If in the domain of marketing, even more desired )
- Prior experience forging relationships at Director, VP, and CXO levels, especially CMO organization
- Experience in understanding client requirements and mapping to Cognizant service offerings
- Proven leadership qualities with excellent oral and written communication skills
- Strong oral and written and interpersonal skills and executive presentation and persuasion skills
- An entrepreneurial mindset and flair for innovation
- A Bachelor's degree in Engineering, Marketing, or a related discipline.
- MBA or advanced degree in related field (desirable)
Cognizant is a leading provider of consulting and business services, dedicated to helping the world's leading companies build stronger businesses. A Fortune 500 company and member of the NASDAQ-100, S&P 500 and Forbes Global 2000, we are consistently ranked among the Top Performing, Fastest Growing and Most Admired Companies in the World.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
Equal Opportunity Employer/Affirmative Action M/F/D/V #TMJ
Employee Status : Fixed Term Contractor
Shift : Day Job
Travel : No
Job Posting : Oct 22 2019
About CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
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