Cognizant is looking for caring individuals with a strong work ethic to provide inbound support over multiple products for our clients search engine based product. This particular position will
be assisting users who are tech incapable so patience is a must as well as excellent communication skills.
At our office, we support multiple countries (through phone, chat, and email) with troubleshooting account and technical issues, providing product and policy information, and working with a variety of internal tools to research information that publishes to the search results.
Communicate with proper verbal and written etiquette to account users while
troubleshooting their product concerns in a fast paced environment .
Active Listening — Give full attention to what other people are saying; taking time to
understand the points being made, asking questions as appropriate, and not interruptingat inappropriate times.
Critical Thinking — Use logic and reasoning to pull important information from content
provided and identify alternative solutions or approaches to problems.
Writing — Communicate effectively as appropriate for the needs of the audience as well
as maintaining detailed records of ticket information and daily production.
Maintain up-to-date, comprehensive product knowledge in the ever changing technicalfield.
Maintain composure in escalated situations.
Ability to multitask and sit for long periods of time.
Punctuality and reliability are a must.Education and Experience
High School diploma or GED; some college preferred
2 years prior customer service experience, preferably in a call center environmentComputer proficiency
Above average typing speed and well-rounded navigation skills
Strong verbal and written communication
Successfully complete application testing materials
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Oct 19 2019
About CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
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