Cognizant Job - 30706335 | CareerArc
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Company: Cognizant
Location: Farmington, MI
Career Level: Mid-Senior Level
Industries: Technology, Software, IT, Electronics

Description

Cognizant is looking for caring individuals with a strong work ethic to provide inbound support over multiple products for our clients search engine based product. This particular position will

be assisting users who are tech incapable so patience is a must as well as excellent communication skills.

At our office, we support multiple countries (through phone, chat, and email) with troubleshooting account and technical issues, providing product and policy information, and working with a variety of internal tools to research information that publishes to the search results.

Position Duties

Communicate with proper verbal and written etiquette to account users while

troubleshooting their product concerns in a fast paced environment .

Active Listening — Give full attention to what other people are saying; taking time to

understand the points being made, asking questions as appropriate, and not interrupting

at inappropriate times.

Critical Thinking — Use logic and reasoning to pull important information from content

provided and identify alternative solutions or approaches to problems.

Writing — Communicate effectively as appropriate for the needs of the audience as well

as maintaining detailed records of ticket information and daily production.

Maintain up-to-date, comprehensive product knowledge in the ever changing technical

field.

Maintain composure in escalated situations.

Ability to multitask and sit for long periods of time.

Punctuality and reliability are a must.

Education and Experience

High School diploma or GED; some college preferred

2 years prior customer service experience, preferably in a call center environment

Computer proficiency

Above average typing speed and well-rounded navigation skills

Strong verbal and written communication

Successfully complete application testing materials




Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Oct 19 2019

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.


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