Work Shift: DAY
Work Week: M - F
The Systems Analyst is responsible for facilitating ongoing support for all Practice Management Systems utilized by the PO. The Analyst will be responsible for the execution of various tasks, including configuration, testing, and implementation support as advised by the Systems Support Supervisor and by adhering to Revenue Cycle Policies and Procedures. This position works closely with all PO Management Teams and Departments to ensure the quality and validity of practice systems.
System and department specific ICARE values
INTEGRITY: We are honest and ethical in all we say and do.
COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
ACCOUNTABILITY: We hold ourselves accountable for all our actions.
RESPECT: We treat every individual as a person of worth, dignity, and value.
EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
DUTIES AND RESPONSIBILITIES
Functions as a Subject Matter Expert on all practice management systems and serves as a resource to others in the organization
Collaborates with newly implemented practices, monitoring revenue management closely through weekly audits
Acts as liaison between the customer and the technical team, making teamwork and collaborative skills essential
Conducts training programs for all PO departments, as required
Serves as a Subject Matter Expert on all revenue cycle policies and procedures and serve as a resource to others in the organization
Supports the configuration, build, testing, and implementation of new systems as well as changes to the current systems
Diagnoses and addresses end user problems as they arise and provides solutions
Assesses thoroughness and appropriateness of practice systems and suggest improvements to drive productivity
Identifies and resolves application errors and file transfer issues as it relates to accounts receivables, 837 electronic claims, claims management, payment posting and reporting
Reviews and recommends proposed technical solution logic and facilitates discussions between the various technical groups (e.g., developers, DBAs, network services, IT support team)
Monitors the overall claims management process, identifies gaps in the claim edit structure, provides recommendations to update the process and writes system edits upon approval
Builds customized reports using various reporting tools (Clarity, Cube, Reporting Workbench, Athena) to meet the needs of the PO
Stays connected with the IT department regarding updates to EPIC design and functionality
Documents and follows implementation plan by providing current and accurate information relative to the progress of the project
Documents and resolves technical issues and/or support items submitted by PO staff
Supports the delivery of technical training in advance of onboarding new practices, IT applications deployment, system updates and system upgrades
Supports the development of scheduling systems
Ensures protection of private health and personal information. Adheres to all HIPAA and PCI compliance regulations.
Develops expertise in all systems (Athena, Epic, Emdeon) and reporting tools (Athena Reports, Cube, Reporting Workbench, Clarity, Reporting Homepage)
Identifies and validates business objectives, and generate solutions that align with Methodist¿s technology strategy and standards
Supports scheduled training sessions to employees on practice management systems, billing procedures, and Revenue Cycle Policies and Procedures, as required
Associates Degree; Bachelors degree in education, healthcare or computer science preferred
Minimum of 3 progressive years in a similar healthcare environment (healthcare, physician practice management, technology, teaching or training)
Emdeon®, Epic®, and AthenaNet® experience preferred
CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED
Practice Management Certification(s) i.e. Epic®, NextGen®, AthenaNet® Preferred
SPECIAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Proficient in all Microsoft applications, including Access, Outlook, Word, Excel and PowerPoint
Knowledgeable of technical Revenue Cycle Processes and AR Management
Knowledgeable of medical terminology and coding usage as related to electronic claims submission
Strong ability to create and maintain spreadsheets, logs, and documentation.
Ability to work independently with minimal supervision
Must be detail oriented and highly organized
Possesses good organizational skills and can organize tasks, schedule, work area, and ideas to maturity
Ability to multi-task in a fast paced environment, prioritize projects and work independently with attention to detail
Demonstrate a high level of professionalism and operate under strict confidentiality due to the significant amount of PHI
Ability to think critically and identify the global impact across the revenue cycle with a solution oriented approach
Activity Checklist attached (see below)
Professional Office Environment
Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.
VEVRAA Federal Contractor – priority referral Protected Veterans requested.
Houston Methodist Specialty Physician Group - As one of the nation's leading hospitals and academic medical centers Houston Methodist has brought together some of the nation's leading experts in multiple specialties to serve our patients. As part of Houston Methodist Specialty Physician Group (HMSPG), these specialists not only provide excellent clinical care, but are on the forefront of research, developing leading-edge technologies and treatments, and teaching the medical pioneers of tomorrow. This combination of clinical service, research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners, HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.
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