Covance Job - 34487560 | CareerArc
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Company: Covance
Location: Greenfield, IN
Career Level: Mid-Senior Level
Industries: Healthcare, Pharmaceutical, Biotech


Job Overview:

Covance is now part of LabCorp. LabCorp, an S&P 500 company, is a leading global life sciences company that is deeply integrated in guiding patient care, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostic solutions, brings innovative medicines to patients faster and uses technology to improve the delivery of care. LabCorp reported net revenues of over $10 billion in 2017.


Currently recruiting a Senior Manager, Proposal Management within Oncology. 

This is a chance to be head of a region for this Proposal group in Oncology.  You will be working along side our European and Asia Pac team.  


Duties - 

  • Builds processes and teams that are focused and equipped to deliver proposals and RFIs; ensuring team adheres to proposal and pricing processes requirements
  • Acts as line manager for Client Service team ensuring alignment with objectives (>3 direct reports)
  • Performs general supervisory duties for assigned staff including work scheduling, performance evaluation activities, career development and preparation of training plans, where applicable
  • Acts as a consultant/expert POC on complex RFPs/quotes
  • Responsible for senior management-facing activities surrounding assigned client opportunities
  • Takes action to troubleshoot issues around client inquiry requirements and Covance capabilities
  • Oversees and advises Client Service staff on pricing decisions and appropriate responses to customer issues
  • Leads internal and external opportunity management negotiations (i.e. pricing, process, resources, etc.), developing strategic solutions when required
  • Responsible for the maintenance and continued development of client relationships for all Client Service team members
  • Provides training and guidance to Client Service staff (on process, effective communication, etc.)
  • Performs or ensures quality control activities for Client Service staff
  • Monitors team capacity and assist in priority setting while maintaining performance standards
  • Troubleshoots triage issues surrounding new inquiries
  • Works closely with other Covance Client Service teams; interacts extensively with other BU functional areas
  • Acts as Client Service department leader to internal/external customers
  • Communicates and presents the GCO/departmental vision, involving particularly the dissemination of information on Covance, BU-specific and commercial topics
  • Ensures effective staffing and business continuity within CS (i.e. problem-solving against market concerns, resourcing issues, etc.)
  • Ensures consistent implementation of global processes and procedures
  • Identifies and drives team improvement opportunities, applies analytical tools to process issues, and takes ownership for team process improvement
  • Ensures that financial targets are met and that an appropriate forward load is maintained
  • Works with Operations and Senior Management where applicable to regularly review pricing policy and establish prices for individual studies, ensuring that the services offered remain competitive
  • Works closely with Marketing and Operations on the generation and application of appropriate text and/or pricing for new service offerings
  • Participates in interdepartmental and cross-site projects
  • Identifies key departmental metrics (i.e. quality, productivity, etc)
  • Reviews, analyzes and interprets departmental reports
  • Maintains appropriate knowledge of current and future technical and regulatory environments
Education/Qualifications: Minimum Required:

 Bachelors degree in a scientific, business or related field (or equivalent work experience)

  • Minimum of 10 years direct CRO/pharma experience with 5 years in a supervisory role preferred
  • Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
  • Demonstrated ability to plan, multi-task and prioritize
  • Demonstrated teamwork, communication (written and verbal), and organizational skills
  • Ability to work to deadlines and problem-solve
  • Strong analytical skills
  • Ability to communicate appropriately and effectively with clients and Covance senior management
  • Positive attitude and sense of urgency
  • Possesses a strong knowledge of and ability to work across Covance BU lines
  • Ability to negotiate
  • Demonstrated leadership ability


 Apply on company website