FULL TIME BENEFITED
Summary: The Clinical/Clerical role appropriately cares for patients of all ages; assists providers in procedures; accesses appropriate reference/resource manuals as needed; accurately documents all patient care interactions; appropriately scheduling patient appointments and adequately verifying/updating and entering patient demographic and insurance information in a manner that minimizes errors/rework and maximizes revenue for services provided; performs assigned duties as scheduled and meets deadlines. The position requires the collection of patient data and appropriate communication of results; placing patient needs as a priority; empathizing with patients; maintaining strict confidentiality; remaining calm and composed in difficult situations; prioritizing and organizing to optimize available resources; adhering to policies and procedures and leading others by example. Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.
Responsibilities: Encourages a collaborative, cooperative relationship between team members and staff as a foundational environment for quality patient care. Exhibits reliability and flexibility. Carries out provider orders according to established protocols. Demonstrates the commitment to quality goals and standards. Triages patients and patient phone calls per Covenant HealthCare policy and procedure. Schedules office appointments, referrals/ authorizations and outpatient diagnostic testing for patients. Assures proper filing of test results, hospital information and other pertinent information in patient chart. Obtains/verifies/updates patient demographic information and obtains/verifies insurance eligibility and benefits, entering necessary updates to system for billing purposes. Processes/tracks medical release of information requests consistent with HIPAA and other requirements. Distributes charts to providers in a manner that minimizes patient wait times. Process, enter and collect for patient out-of-pocket costs, including prior outstanding balances, at time of visit. Balances daily cash and prepares/delivers bank deposit. Responsible for prescription refills and responding as appropriate. Timely documents completely and accurately, according to protocol, within the Electronic Health Record (EHR). Obtains reason for patient visit and takes appropriate vital signs. Assists provider with setup and performance of procedures including setup of sterile field. Performs diagnostic procedures at the direction of the provider and completes controls as required by regulatory agencies. Coordinates x-rays, ultrasounds, labs, EKGs, etc., per physician standing order. Maintains medical records and clinical standards in compliance with regulatory agencies and Covenant HealthCare policies/procedures. Properly administers medications. Provides patient information regarding drug interactions. Follows regulations regarding narcotic storage and maintains medical inventory log. Assures medications have not expired. Assists patients in appropriate self-care techniques, providing pamphlets and instructions. Addresses patient questions and concerns following clinical protocols. Demonstrates awareness and sensitivity to patient rights. Ordering practice supplies utilizing Lawson Requisition software. Operation and maintenance of Autoclave including following sterile processes to ensure sterility of instruments for patient safety. Knowledge of and compliance with billing rules and regulations. These include but are not limited to COBRA, HIPAA, Red Flag Rules, Advanced Beneficiary Notice (ABN), Medicare Secondary Payer, No Fault Laws and Workers Compensation rules. Stays up to date with changes and regulations. Responsible for obtaining/verifying and documenting in the EHR relevant information prior to patient encounter, including but not limited to Michigan Childhood Immunization Record (MICR), PMP AWARxE, lab reports, imaging reports, hospital discharge reports, specialists reports etc. Responsible for obtaining/verifying that the Consent for Treatment/Release of Information, Medicare Letter, other necessary documents, are signed according to legal guidelines and Administrative Policies. Responsible for obtaining authorization to treat an unaccompanied minor/distinguish if patient is an emancipated minor. Independent with equipment technology which includes computers, fax machines, printers, label printers, copiers, credit card processers, scanners, etc. Has the ability to troubleshoot equipment failure, change toner, labels, ribbons, and remove incorrectly scanned documents, etc. Reviews superbill/charge slip for accuracy of diagnostic/procedure coding and/or determines the proper diagnostic and procedure codes necessary to properly reflect services provided. Enters diagnostic and procedure codes, including billing modifiers, into system for billing purposes in a manner that properly reflects third-party carrier billing requirements. Actively contributes to cost containment by monitoring supply utilization, time management, and productivity. Under the guidance of the Practice Manager, assists in maintaining all CLIA, OSHA, HFAP and Corporate Compliance regulations. Functions with an awareness of safety issues. Demonstrates awareness of confidentiality and legal issues in all aspects of patient care. Meets or exceeds all competency requirement expectations. Removal of sutures/staples. Dressing wounds. Communicating results and answering patient questions under the direction of the Physician. Any other duties as assigned by the Practice Manager.
- High School diploma and/or equivalent required.
- A successful completion of a competency-based Medical Assistant (MA) training program required.
- In lieu of a MA program, a minimum of two (2) years direct patient care and/or medical office support experience will be accepted.
- BLS certification required (within 6 months of hire).
- Knowledge of medication side effects and how to effectively communicate to patients.
- Demonstrated knowledge of and ability to practically apply medical terminology, CPT-4 and ICD-10-CM coding.
- Knowledge of proper release of information standards. Excellent oral communication and interpersonal skills.
- Working knowledge of Microsoft Office.
- Knowledge of coordination of benefits and how to properly determine primary status, as well as the ability to verify/interpret insurance benefits.
- Knowledge of proper cash receipts handling procedures. Demonstrated knowledge of and ability to practically apply medical terminology.
- Excellent oral communication and interpersonal skills. Basic computer/typing skills
- Ability to properly obtain/perform the following: EKG; Hearing Screening; Tympanometry; TB testing ; Waived lab testing; Vision screening; Vital signs; A.E.D use (Automated External Defibrillator); BLS; PFT; Specimen collections; Patient education; CLIA Waived lab testing.
- Ability to properly administer medications, including proper dosage, proper site and proper schedule.
- Ability to remain calm in stressful/difficult situations. Ability to maintain confidential information.
- Ability to problem solve and prioritize independently, efficiently, and effectively.
- Ability to work accurately and calmly in multiple fast pace work environments.
WORKING CONDITIONS/PHYSICAL DEMANDS
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
- Constant handling, feeling, talking, hearing, tasting, smelling, and near vision
- Frequent lifting up to 25 lbs.
- Frequent standing, walking, twisting, reaching, depth perception, and field of vision
- Occasional lifting up to 100 lbs. or more
- Occasional sitting, lifting, carrying, pushing, pulling, stooping, kneeling, crouching, squatting, crawling, and far vision
NOTICE REGARDING LATEX SENSITIVITY IN APPLICANTS FOR EMPLOYMENT.
It has been determined that Covenant HealthCare cannot provide a latex safe or latex free work environment at any of its facilities. Unfortunately, that means that any individual, including an applicant or an employee, is likely to be exposed to latex while on Covenants premises. Therefore, latex tolerance is considered to be an essential function for any position with Covenant.
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