We have an exciting opportunity at CVS Health for a strategic operations role on the newly formed, highly visible Transformation business unit responsible for developing and implementing our post-acquisition enterprise strategy to transform health care. This role entails operationalizing solutions across the enterprise for common chronic conditions, with an initial focus on Diabetes.
As an Advisor, you will be responsible for supporting the implementation and launch of one of Transformation's earliest comprehensive products that meets client objectives across all lines of business, generates value for the enterprise and delivers best in class member experience and clinical outcomes.
You will be accountable for analyses, recommendations, and timelines and business partner management in the following areas: operating model design and implementation, including end-to-end data flow, omni-channel assessment and set-up, and execution tracking.
This department is engaged across all lines of business and functions of our enterprise, with particular emphasis on root cause analysis, solution ideation, design, and commercialization. You will have the opportunity to use your analytical skills and logic to analyze the business, solve problems, and present recommendations to leaders in an effort to develop solutions which will have a profound impact on the future direction of the company.
As an Advisor, you will also:
-Engage cross-functionally across the organization to define requirements, design solutions, develop and oversee implementation plans, drive results and timelines, and resolve issues encountered by the team; including using your ability to assess and course-correct as necessary
-Own deliverables, analyses and recommendations and proactively manage partners and timelines across diverse teams to deliver these results
-Partner with product design and business partners on opportunities for continuous improvement and standardization
-Support national client implementations and product launches across all member segments, including PBM, Commercial Medical, Medicare Advantage, and more
-Support account team requests, vendor relations, and omnichannel member intervention campaigns
-Perform root cause investigation, problem solve, articulate conclusions, and make recommendations to the leadership team
-Prepare material and presentations for business, technology, and operations teams in a way that adds value, is easily understood by others who may not have the same background or expertise, achieves alignment on path forward, and influences execution against timelines
-Influence others to resolve challenging business situations in order to deliver results
-Communicate and influence at all levels of the organization to move the organization to action
The team is looking for intellectually curious, creative, and driven individuals with an interest in developing the management consulting toolkit with enterprise accountability and ownership.
The successful candidate will possess a proven track record of impacting results in the areas of strategy, business transformation, and/or operations. This will require someone with superior analytical skills, organizational skills, logic, and problem solving skills, including the highest level of attention to detail and the ability to manage multiple priorities at once.
The environment will be, at times, ambiguous and uncertain. The ideal candidate will have demonstrated success dealing with this type of fast-paced environment, with the ability to learn on the fly while understanding and solving new problems and maintaining a customer-centric approach. It will require a high level of independent judgment and initiative.
• 3+ years of experience in product, analytics, or strategy.
• 3+ years of experience with data analytics, spreadsheets, and presentation software, including a good working knowledge of MS Word, Excel and PowerPoint
- Management consulting, product management, and/or program management experience preferred
- Health care experience preferred
It's a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.
At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country's health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at https://cvshealth.com/covid-19
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site.
We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team by emailing Advice and Counsel Reasonable Accommodations team or calling 877-805-9511.
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