*This position will provide virtual training and a temporary work from home option due to COVID-19. The role is based in Rhode Island.
Exciting customer relations position available supporting CVS retail stores. Responsibilities include responding to customer calls made to our 1-800-SHOP-CVS line in a manner that is reflective of the company's purpose, strategy, and values.
Must have superb customer service skills in order to assist customers in an inbound customer contact center setting. In this role, you will serve as a customer advocate when researching, responding or interpreting company procedures or policies with the ultimate goal of delighting our valuable customers. Excellent communication skills are needed as you review and process incoming phone calls, emails, and letters and as you respond to customers either on the phone or via written communications. Collaboration skills are needed as you partner with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner. This position will provide customer service upholding our goals of delivery through the execution of responsiveness, reliability and professionalism.
· 1+ years of experience in a Customer Service environment
· Proficient to advanced PC skills required including MS Windows-based applications.
· Ability to complete all required training programs.
• Ability to obtain Pharmacy Technician licensure in Rhode Island via application form and fee (Formal training not required.)
· Previous experience in a retail pharmacy setting
· Call Center experience is highly desired with a focus on excellence in service delivery
· National Certification through the PTCB
Verifiable High School diploma or GED is required.
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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