As a Design Program Manager within the Digital Design Operations team at CVS Health, you will be part of a growing team of digital innovators and user experience professionals who help people manage their health by researching, designing, and building experiences that improve their access to healthcare. Digital is a highly energetic and collaborative team that operates as a startup within the CVS Health enterprise. In this role, you will have an opportunity to work on some of the most innovative and exciting Digital health solutions in the market and partner with a team of driven and passionate professionals engaged in deeply impactful work.
The Design Program Manager (DPM) is essential to ensuring that the Digital Design team has the right people and processes in place to support agile release trains and teams within the Pharmacy portfolio. The DPM is a primary point of contact to multiple design teams: collaborating with design and product management leadership, understanding and negotiating overall priority of work for those teams, and supporting teams' agile transformation process.
A great candidate will understand how to work within an agile framework (preferably SAFe) and will approach the role with a healthy dose of flexibility and adaptability to apply that framework for a creative discipline.
By supporting the operational and strategic planning aspects of the design team, the DPM enables designers to focus their time on designing products that help our users on their path to better health.
-Facilitate discussions and decisions needed to intake, prioritize, and sequence work for the agile design teams. Be a voice & champion of the consumer by advocating for the growth of the digital platform's user experience in an orderly way.
-Partner with Product and Engineering to coordinate the design needs of the organization in partnership with the creative director and other design leadership.
-Collaborate with design leadership to proactively manage team assignments as well as overall operational structure as the design organization scales.
-Collaborate with design leads and managers as well as product management and engineering partners (PMs, product owners, scrum masters) to identify dependencies on design deliverables and expected timelines for design work within each quarter. Publicize and communicate design delivery expectations and keep all parties informed of any changes.
-Partner with product and business teams to ensure the design team is engaged appropriately on new feature requests.
-Attend release train syncs to report progress towards team objectives and identify changes in priority and delivery dates.
-Help drive the design team to success by working across teams to coordinate & track design stories in an agile software development life cycle. Ensure internal product stakeholders needs and expectations are met and promote transparency by working with SAFe/scrum practices.
-Facilitate continuous grooming activities to intake, map, and plan work for the design team, which is made up of several disciplines (UX, UI, content, research, accessibility).
-Assist the Design Producers/Agile Coaches or teams without a Design Coach by facilitating or participating in team ceremonies such as sprint planning, work review/demo, and team retrospectives.
-Practice servant leadership, participating in inspect and adapt sessions, solving problems, removing blockers, and otherwise protecting the designers' time and space to do their work well while collaborating with product, engineering, architecture and other teams.
-Work with design leadership, operations, and team members to define and refine design and agile practices and processes, and coach teams on best practice in following the workflow and frameworks.
-5+ years of experience leading program management efforts within enterprise scale organizations, preferably those that have dedicated multi-disciplinary UX or design teams.
-3+ years experience with project management or agile methodologies and working effectively and efficiently in a high-matrix organization.
-3+ years experience with Agile/Scrum practices (with a strong preference for SAFe experience)
-Skilled in stakeholder management with various types of people including leadership, product management, and user experience professionals (creative directors, UX designers, product/visual designers, copywriters, researchers).
-Effective at team communication, proactive problem solving, information gathering
-Demonstrated track record of successfully planning and managing UX deliverables with lots of moving parts from start to finish.
-Familiarity with common UX design, front end development, and accessibility tools and processes
-Experience in health care or other highly regulated fields
-Knowledge of, or certification in, SAFe (Scaled Agile Framework) is highly desirable
B.A or B.S.
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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