Operates at the SAFe Program level to help Agile Release Trains (ARTs) define, measure, and track PI Objectives (80% of time)
Works with ART leadership to identify and define customer value success metrics and measurement
Consult with individual agile teams to help them define key metric plans to help define the measurement strategy
Works with UX, Voice of Customer, Customer Experience Management, etc. as a combined shared services team across the ART
Participates in the cadence of activities for the Agile Train and Teams including PI planning sessions, retrospectives, etc.
Creates and maintains dashboards and reporting to measure metrics and KPIs for Digital products in market
Work with the appropriate team (optimization team, IT, vendors, etc.) to establish A/B testing approach and strategies as appropriate. Establish out the necessary measurement reporting.
Perform ad hoc analysis to assist the ART in trouble shooting issues or concerns with the customer experience
Coordinate with analytics and IT partners outside of Digital including Enterprise Analytics, Marketing, EITS, etc. to facilitate analyses needed by the ART
2+ years of experience in conducting highly quantitative analytics
1+ years of experience in SQL with a understanding of data warehouse architecture
2+ years experience in digital click stream data and web/mobile analytics tools including Adobe
Bachelor's Degree, or equivalent work experience required
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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