CVS Health Job - 35275230 | CareerArc
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Company: CVS Health
Location: Burlington, MA
Career Level: Associate
Industries: Retail, Wholesale, Apparel

Description

Job Description
Be a part of creating innovative digital solutions that will make healthcare more accessible, more integrated and more reliable for people, in stores and virtually via mobile applications or web. The Digital Leadership Program (DLP) offers a two year training opportunity for passionate, driven people who want to join a high energy and growing team to make a difference in customers' lives and who want to be on the ground floor of digital innovation that aims to reinvent what a health care company can be.

The DLP cohort is represented by different functions in Digital (e.g. Agile Transformation Office, Analytics, Customer Success & Operations, Engineering, Product Management, and Strategy). Program Highlights:
• Full time two-year program in which participants are matched to an important role on a CVS Health Enterprise Digital team. Sample roles include: Engineers in Engineering, Product Owners in Product Management, Scrum Masters in the Agile Transformation Office, and Analysts in Analytics, Digital Strategy, Site Optimization and Voice of the Customer.
• Dedicated cohort training, mentoring, and exposure to senior leadership.
• Program participants will be the pipeline for future leadership opportunities across CVS Health Enterprise Digital.

The Digital Site Optimization Consultant will assist Optimization Strategists in accelerating the pace of digital innovation at CVS Health with high-impact, actionable tests. This individual will support components of end-to-end test execution across various businesses. He/she will identify opportunities to optimize experiences across channels and will assist in developing the test plans aimed at improving the customer experience. This role will involve creative and strategic thinking, program management, cross-functional collaboration, and data analysis.

Primary Job Duties & Responsibilities:

Responsibilities
– Site Testing Strategy
o Work with Optimization Strategists and business owners to identify high-impact, data-driven test hypotheses, aimed at maximizing learning.
o Partner with cross-functional teams, including Product and UX, to gain increased knowledge of a set of experiences and the customer pain points that exist.
o Develop optimization roadmaps that align with business goals and improve customer experiences.
o Utilize qualitative research and quantitative data to inform testing opportunities.
o Assist Strategists with the end-to-end execution plans for tests, including test plan creation, creative rounds, and ensuring quality assurance and development efforts are on schedule
o Communicate testing updates effectively to business partners via email and in-person.
– Reporting and Analytics
o Analyze the performance of A/B and MVT tests.
o Leverage data to provide insights and propose new testing scenarios.
• Active member of DLP 2021 cohort which is represented by various functions within Digital e.g. Agile Transformation Office, Analytics, Customer Success & Operations, Engineering, Product Management, and Strategy, etc.).
– Participate in cohort-wide training for professional growth and soft skills (e.g. general leadership, communication, emotional intelligence, etc.)
– Gain industry and hands on digital experience through cohort-wide case study assignments.
– Engage with assigned mentor on regular basis and eventually mentor future cohort members.
– Support the existing program and direction through DLP committees focused on recruitment, onboarding, and professional development (e.g. mentoring, training, networking, etc.)
– Contribute to building a fun and engaging work culture, through local engagement committees

Required Qualifications
- 3+ months of internship experience in a related role

Preferred Qualifications
• Preferred undergraduate internship, co-op, or project experience in relevant areas (strategy, management consulting, digital, software, healthcare, retail)Demonstrated leadership experience.
• Strong research, analytical, written communication, and oral presentation skills.
• Well organized and able to work under pressure and prioritize among multiple projects with limited supervision.
• Outstanding interpersonal skills and ability to develop relationships across diverse teams.
• Adaptability and flexibility for a dynamic work environment.
• Experienced in collaboration tools (e.g. Airtable, Rally, Microsoft Teams, Confluence, Miro, etc.)
• Proficiency in Microsoft Excel and PowerPoint
• Experience presenting in front of high level stakeholders and ability to support preparation of presentations for leadership
• Entrepreneurial with knowledge or interest in the startup or tech landscape

Education
• You should currently be pursuing a Bachelors degree
• Have an anticipated graduation date between May 2020 and August 2021
• Have a 3.0 + cumulative GPA

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.


We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.


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