Assist with maintenance of patient files: Sort and file Physician Orders and all other clinical documentation.
Answer and route telephone calls, arrange shipment dates, and assist with new referral coordination as needed
Call patients to confirm delivery and coordinating with internal team members, documenting discussions in progress notes, rescheduling patients for subsequent deliveries.
Provide administrative support to the specialty team - typing/faxing/tracking physician orders, discharging patient from service, filing of paperwork in the correct sections of patients chart.
Track patient pumps - swapping out when pump is PM due, retrieving pumps when patients discharge off of service.
Minimum one year customer service experience
Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word.
Strong verbal and written communication skills
Demonstrated ability to work with a sense of urgency and pay close attention to detail.
Demonstrated ability to work independently and as a team.
Experience in home health and/or healthcare industry.
Knowledge of medical terminology.
High school diploma or GED equivalent
At Coram, a CVS Health business, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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