CVS Health Job - 40944807 | CareerArc
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Company: CVS Health
Location: Chicago, IL
Career Level: Mid-Senior Level
Industries: Retail, Wholesale, Apparel

Description

Job Description
Position Summary :
Position can be based anywhere in the US

Position Summary :
The Senior Account Manager (SAM) serves predominantly as a secondary and at times a primary point of contact to our Channel Partner clients, internal team members and partners helping to implement and maintain client web sites. This individual will:

Work closely with one, or more, Client Relationship Manager (CRM) to provide outstanding client support during implementation and/or ongoing client service in a timely fashion

Prepare and conduct technical/product presentations and demonstrations; Organize and lead training sessions for both clients and the internal team members ranging from site functionality and new enhancements/products

Assist with all client site, process and training documentation; owning, at time, department specific processes and documents

Serve as a system expert by helping to manage client implementations; manage ongoing maintenance/updates to client sites; audit and test client sites

Conduct billing reconciliation when applicable

Be knowledgeable about and respond to client questions about bswift products and their uses

Assist client(s) in the setup and maintenance of carrier and payroll files (electronic data integration)

Track and monitor issue(s) until resolution (i.e. tickets, enhancements, emails, etc.)

Communicate clearly with clients, carriers, vendors, third parties and co-workers in a pleasant, professional manner with a can-do attitude; keep emotions under control

Shares ideas and client needs with internal teams

Look for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems

Coach and mentor team members, including client teams, Analysts & Project Specialists; may also mentor new hires to assist with onboarding and training

Develop and implement fulfillment procedures, when needed

As-Needed:

Responsible for special projects

Serve as back-up to or in lieu of CRM(s) as needed; lead and create agendas for client meetings; maintain ongoing documentation (project plan, etc.); acts as overall client relationship lead, maintaining and nurturing senior-level relationships at the client, delivering additional /new solutions & product information and acting as the team's escalation point for all client-related issues

Assist in sales and marketing activities

Work closely with Product Development and IT teams to test enhancements and system releases ensuring all is functioning properly

Client-related travel



NOTE: NIGHT AND WEEKEND WORK MAY BE NECESSARY

Required Qualifications
Required Qualifications :
Bachelor's degree (B. A. or B.S) from four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience.

2+ Years of client/account management and/or bswift Account Manager experience preferred
2+ Years of experience with Employee Benefits/Open Enrollment process

Must be proficient with MS Office and Adobe Writer tools – including: MSWord, MS Power Point, and Excel (VLOOKUP, Pivot Tables, Basic Functionality)

Ability to operate and make timely decisions in a sometimes ambiguous and always fast-paced atmosphere

Ability to flexibly operate and make timely decisions in a sometimes ambiguous and always fast-paced atmosphere

High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness

Ability to take initiative to meet challenges with resourcefulness and new/innovative approaches while maintaining a high level of quality

Must possess a passion for teamwork, client service and fun

COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.

  • If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.


Preferred Qualifications
Current or previous healthcare exchange/marketplace experience

Experience with basic SQL queries

Experience with data auditing

Experience with EDI

Education
BA or BS

Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.


We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.


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