Position Summary :
Position can be based anywhere in the US
Position Summary :
The Senior Account Manager (SAM) serves predominantly as a secondary and at times a primary point of contact to our Channel Partner clients, internal team members and partners helping to implement and maintain client web sites. This individual will:
Work closely with one, or more, Client Relationship Manager (CRM) to provide outstanding client support during implementation and/or ongoing client service in a timely fashion
Prepare and conduct technical/product presentations and demonstrations; Organize and lead training sessions for both clients and the internal team members ranging from site functionality and new enhancements/products
Assist with all client site, process and training documentation; owning, at time, department specific processes and documents
Serve as a system expert by helping to manage client implementations; manage ongoing maintenance/updates to client sites; audit and test client sites
Conduct billing reconciliation when applicable
Be knowledgeable about and respond to client questions about bswift products and their uses
Assist client(s) in the setup and maintenance of carrier and payroll files (electronic data integration)
Track and monitor issue(s) until resolution (i.e. tickets, enhancements, emails, etc.)
Communicate clearly with clients, carriers, vendors, third parties and co-workers in a pleasant, professional manner with a can-do attitude; keep emotions under control
Shares ideas and client needs with internal teams
Look for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems
Coach and mentor team members, including client teams, Analysts & Project Specialists; may also mentor new hires to assist with onboarding and training
Develop and implement fulfillment procedures, when needed
Responsible for special projects
Serve as back-up to or in lieu of CRM(s) as needed; lead and create agendas for client meetings; maintain ongoing documentation (project plan, etc.); acts as overall client relationship lead, maintaining and nurturing senior-level relationships at the client, delivering additional /new solutions & product information and acting as the team's escalation point for all client-related issues
Assist in sales and marketing activities
Work closely with Product Development and IT teams to test enhancements and system releases ensuring all is functioning properly
NOTE: NIGHT AND WEEKEND WORK MAY BE NECESSARY
Required Qualifications :
Bachelor's degree (B. A. or B.S) from four-year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience.
2+ Years of client/account management and/or bswift Account Manager experience preferred
2+ Years of experience with Employee Benefits/Open Enrollment process
Must be proficient with MS Office and Adobe Writer tools – including: MSWord, MS Power Point, and Excel (VLOOKUP, Pivot Tables, Basic Functionality)
Ability to operate and make timely decisions in a sometimes ambiguous and always fast-paced atmosphere
Ability to flexibly operate and make timely decisions in a sometimes ambiguous and always fast-paced atmosphere
High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
Ability to take initiative to meet challenges with resourcefulness and new/innovative approaches while maintaining a high level of quality
Must possess a passion for teamwork, client service and fun
COVID-19 Vaccination Requirement
CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
- If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
- If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.
Current or previous healthcare exchange/marketplace experience
Experience with basic SQL queries
Experience with data auditing
Experience with EDI
BA or BS
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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