DCH Kay Honda Job - 30931552 | CareerArc
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Company: DCH Kay Honda
Location: Eatontown, NJ
Career Level: Associate
Industries: Automotive, Motor Vehicle, Dealers

Description

DCH Kay Honda

Immediate need for an experienced Service Advisor.

For an on the spot interview, please call Ken Kallok -

P: 732-676-9971

kkallok@dchusa.com

Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!



Responsibilities

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
  • Communicate additional repair and service needs to the customer based on vehicle inspection.
  • Administer the manufacturer warranty for qualifying vehicle repairs.
  • Keeping customer informed of service specials, completion times and service expenses.


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